Þtails Department: ACC Providers After Hours Schedule: Multiple Shifts: Full Time, Evening & Part Time, Nights & Days Every other Saturday & Sunday availability will be needed for all schedules. Location: Wisconsin, Remote Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community *Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics. Responsibilities Care Navigators, for Providers after Hours, are supporing a 24/7 team assisting patients by phone in a remote setting. Care Navigators will receive high volume inbound calls to support callers to appropriate level of care, and as needed communicate with medical practices, providers and other general calls in multiple markets. Gather necessary demographic, and clinical information from patient and enters into appropriate database. Record and communicate patient's conditions as appropriate. Provides information, reference resources to support call resolution, paging and scheduling activity. Reschedules and cancels clinic appointments and provide general information leveraging EHR, a scheduling tool and resources for office practices. Direct callers to appropriate level of care. Seek appropriate resources to resolve issues about the type, date or location of prescribed procedures. Schedule patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinate and communicate schedules. Provide counseling to patient, participant or their representative regarding pre-service requirements and instructions. Demonstrates proficiency with on call applications, correctly identifying the call schedule and provider on call; uses provider preferences Demonstrates ability to work independently in a remote environment. Requirements Education: High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable. Additional Preferences Experience taking high volume calls in a health-care setting Ability to navigate multiple systems in a remote environment. Experience with Genesys, Epic, Athena, Salesforce Why Join Our Team Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters. Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states. Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you. Equal Employment Opportunity Employer Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension. Pay Non-Discrimination Notice Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify