Who are we hiring? The Administrator IT Applications is responsible for maintaining software applications and associated systems for Venue Technology across all MSG venues. The Administrator coordinates with stakeholders on business requirements and works with business partners on the development, implementation and operational maintenance of applications needed for business operations. The Administrator aligns with business stakeholders, IT personnel, and vendors. What will you do? · Works within a matrix organization to leverage, collaborate, coordinate and drive venue technology and system projects across all MSG venues · Documenting processes and protocols for software systems, monitoring server and computer upgrades, procurement, installation, configuration, data analysis, and maintenance/troubleshooting of Venue applications. · Assists in maintaining and supporting technological revenue generating applications/systems for our food & beverage, merchandise and guest operations functions for MSG sporting and live entertainment events. Applications/Systems include (but are not limited to) Point of Sale (POS), ticketing, inventory, warehousing, guest services, cash counting, and reconciliation systems · Collaborates in the implementation and support of all venue 3rd party technologies supporting the MSG sporting and live entertainment events · Develops customer relationships across all venues to ensure that all support, projects, and initiatives are communicated and managed to meet the business objectives · Assists in maintaining up to date technology standards for payment card processing, ensuring PCI standards are met · Contributes to generating support metrics for the Venue Technology team; investigates application issues, analyzes large application datasets, identifies root causes, and assists in the remediation of issues to maintain continuous improvement of our applications and systems · Documents and coordinates the creation and distribution of analyses/reporting detailing operational & support issues across the venue portfolio of applications · Partners with IT peer groups and business personnel to identify application/system operational failure root causes; puts measures in place to prevent future issues to ensure an environment of continuous improvement · Work efforts will be complex and varied as they are required to maintain multiple systems and venues working nontraditional event specific hours What do you need to succeed? · Associate degree or higher in Technology or Business discipline or equivalent experience · 1+ years of experience supporting a complex application portfolio focused on hospitality applications (Point of Sale Systems (POS), inventory management, or guest services) · 1+ years of experience in operational process reengineering · Previous experience in guest relations or hospitality · Experience with ServiceNo, InfoGenesis, Eatec, Appetize, Catering (Caterease), 24/7 VMS, Appian preferred · Ability to analyze and present data visually · Able to maintain an application portfolio using formalized metrics and data to drive decisions · Proficient in excel (i.e., pivot tables, data validation, and automating tasks) · Basic understanding of PCI and data security standards · Excellent verbal and written communication skills with outstanding customer service · Problem solving and analytical skills · Ability to resolve complex issues both independently and collaboratively · Previous exposure to complex software implementation projects · Project Management certification (PMP) and ITIL certification preferred SPECIAL REQUIREMENTS OF THE JOB: Will this role require travel? Does this role have specific physical demands? Will this job require operation of a vehicle? · Flexibility to work with hand tools to adjust, diagnose, and fix equipment · Ability to work in diverse work environments such as tight areas and climbing ladders/using lifts · Work includes nontraditional hours to provide application support during live events on nights, weekends, and holidays. Why is MSG for me? Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 89 years. More information is available at www.msgentertainment.com. We invite you to create an exceptional career at MSG At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required. LI-AB1