S&P Global Corporate The Role: Accounts Receivable Manager The Team: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service. What's in it for you: We are looking for a driven and meticulous AR team lead to join our team. This is a pivotal role where you will oversee the AR process, implement strategies to expedite collections process and manage customer queries and discrepancies. The Manager will be responsible for managing a team of Associate Collectors and Senior Collectors. Responsibilities Overall supervision of the collections team which includes overseeing team collections strategies, workflow assignments and performing account reviews. Ensuring adherence to policies and procedures related to payment, cancellation and suspension/termination of customer services Track and manage customer complaints and escalations Identify areas of improvement and implement an enhanced process that will help collectors to be more efficient and effective Work closely with S&P Global management to implement process policies and improvement plan that will contribute to effective collections and reduction of delinquency Managing ongoing training of Senior Collector and assisting in mutual support and knowledge sharing of the global Credit and Collections team Execution of special projects concerning collections as required Monitor performance metrics to ensure collectors are meeting agreed targets Establishes quality control standards and maintains and enforces them over time Tracks the rate of success of the entire process and continues to make adjustment when necessary Perform regular audits of accounts in the portfolio Responsible for hiring of Senior Collector and Associate Collectors Requirements: Excellent verbal and written English communication. Ability to communicate courteously and proactively within all levels of the organization 5-8 years of experience in B2B collections environment Prior experience of managing a collections team Strong understanding of accounting principles, fair credit practices & collections regulations Must be able to manage employees ethically and fairly while still being firm and enforcing company rules Excellent training, interpersonal, problem solving, motivational and leadership skills Must have good critical thinking skills and exercise sound judgement Commitment to excellent customer service Ability to prioritize and manage multiple responsibilities and meet deadlines Advanced knowledge of MS Office Suite including Excel Knowledge of SAP, Salesforce or High Radius in AR environment is a great add-on Grade/Level (relevant for internal applicants only): 10/11 The Location: Penang, Malaysia LI-CBS S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), FINANC202.2 - Middle Professional Tier II (EEO Job Group) Job ID: 294337 Posted On: 2023-11-12 Location: Penang-Jalan, Pulau Pinang (Penang), Malaysia