Summary VTC Manager Navy Yard, Washington, DC Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! As one of the newest Chenega companies, Chenega Defense & Aerospace Solutions (CDAS) was developed with the purpose of providing expert Engineering and Technical Support Services to federal customers. The VTC Manager is the team lead for the onsite VTC technician and VTC administrator. Oversee the operation, maintenance, and if applicable, the repair of VTC equipment. Tasks include creating and maintaining effective customer relationships to ensure customer satisfaction within the SSP community. The VTC Manager will work with the VTC Engineer to recommend enhancements and propose/test automation to decrease costs and improve customer service. Responsibilities Research current market technology to address AV/VTC issues and inform/advise the SSP CIO office. Prepare and brief on specific projects/findings as required. Oversee the operation, maintenance, and if applicable, the repair of VTC equipment. Create and maintain effective customer relationships to ensure customer satisfaction within the SSP community. The VTC manager will work with the VTC Engineer to recommend enhancements and propose/test automation to decrease costs and improve customer service. Research current market technology to address AV/VTC issues and inform/advise the SSP CIO office. Prepare and brief on specific projects/findings as required. Responsible for assisting in promoting, improving, maintaining, and supporting all VTC services and/or systems. Assist in the designs of networks or portions of networks that include a selection of hardware and software packages. Helps to ensure that all software installed satisfies the communications needs covering both the hardware and security requirements Assists in all service/system upgrades while being a team player involving telecommunications and networking projects. Provide hands-on assistance involving troubleshooting and diagnostic support for all related systems, equipment failures, or service issues. Research available and emerging voice, data, and video communication technologies to recommend future implementations. Connects personal computers and peripherals to co-exist with VTC equipment on existing networks. Maintains network diagrams and connectivity records. Maintain trouble logs. Instructs users in the use of personal computers and briefing equipment in a variety of conference room settings including Town Halls and VIP-sponsored events. Performs vulnerability remediation as directed to maintain secure networks. Coordinate and troubleshoot any issues requiring escalation. Providing end-user training and developing and maintaining training material Other duties as assigned. Qualifications High school diploma or GED equivalent required Associate degree preferred 5+ years of professional experience 2+ years of management experience IT Certifications required: Network+ or Security+ Secret clearance required Knowledge, Skills, and Abilities: Knowledge of Audio-Visual Technology Knowledge of Automation and Enhancement Knowledge of Cisco Call Manager and VOIP connections preferred Experience in installing, troubleshooting, servicing, and repairing video conferencing equipment and components, cables, connectors, and peripherals on a variety of network configurations preferred Installing and maintaining baseline VTC system configurations preferred How you’ll grow At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. Benefits At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you. Chenega MIOS’s culture Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. Corporate citizenship Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega’s impact on the world. Chenega MIOS News- https://chenegamios.com/news/ Tips from your Talent Acquisition Team We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: Chenega MIOS web site - www.chenegamios.com Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm LinkedIn - https://www.linkedin.com/company/1472684/ Facebook - https://www.facebook.com/chenegamios/ Chenega Defense & Aerospace Solutions, LLC Estimated Salary/Wage USD $104,000.00/Yr. Up to USD $127,000.00/Yr.