Southpoint Animal Hospital is located in South Durham, NC near Southpoint Mall. Our 5 veterinarians, along with a highly skilled team of nurses, technicians, and client care advocates, have proudly practiced the highest level of medicine while also providing excellent customer care for the last 14 years. We are a primary veterinary care facility that strives to deliver quality wellness and preventive care, progressive medical care, soft-tissue and orthopedic surgery, comprehensive dental procedures, laser therapy and diagnostic ultrasound. Our caring, supportive, loyal staff has a stellar reputation, and it shows with our 4.9 stars on Google reviews and our continuous achievement of Best of Durham and Best of Triangle 11 times. Our beautiful hospital offers 7 exam rooms (1 dedicated to felines), a large treatment area, separate surgical and dental suites, digital whole body and dental radiography, ultrasound and therapeutic cold laser, in-house IDEXX and pharmacy, and a separate glass-walled ICU. Each patient and their parents are treated as individuals with unique needs and desires. The patient's well being, both physical and mental, is our top priority, and we strive to make each visit with us informative, rewarding, and full of happy moments and love - it's just what we do. We'd love for you to join our amazing and growing team! As a Team Lead Receptionist you will: Train and supervise a team of 5-7 people on our client care team. Supervise and assists client care team members in their performance of a variety of administrative and education duties. Conduct monthly meetings with the client care team to review new processes, process improvements and more. Develop methods to increase efficient, performance and knowledge of the client care team. Create an efficient work schedule to ensure proper coverage and minimize overtime. Receive and place calls to clients for the purpose of scheduling. Prioritize multiple tasks in a calm, organized manner. Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc. Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments. Utilize hospital computer systems to document medical records and communicate with clients and teammates. Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures. Excellent customer service skills and an exceptional level of communication in a professional manner. Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures. Maintain a positive attitude in all interactions with clients, pets and other teammates. Demonstrate ability to show empathy toward clients and treat pets with compassion and respect. Motivate and inspire the receptionist team to provide high quality care to patients and clients. Ability to work independently on assigned tasks or accept direction on given assignments. Utilizing standard office/business equipment. Knowledge of veterinary medical terminology and procedures. Flexible schedule including some Saturday shifts. Experience with veterinary software is preferred. Ability to work independently on assigned tasks as well as to accept direction on given assignments. Possession of organizational skills. Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations. Pay range of $20-$23/hour based on experience Discounted Veterinary Care SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs Teladoc A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people! Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as 19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of