Overview Looking to be part of something more meaningful? At HonorHealth, you’ll be part of a team, creating a multi-dimensional care experience for our patients. You’ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let’s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With more than 16,000 team members, 3,700 affiliated providers and over 1,100 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary Assists in the administration of Transitional Case Management (TCM) and discharge Planning functions to include, but not limited to, data entry, organization of workflow, communications, critical information tracking, report creation, and links with community resources. The position is focused on supporting the role of the Transitional Case Management (TCM) department in optimizing the Transitional Care Management and Discharge Planning process, efficiency and effectiveness. Performs a variety of routine clerical activities. Assists TCM team in assigned area of responsibility, including compiling information, organizing paperwork and files, providing information, coordinating with outside agencies, monitoring the status of cases, and clinical data entry. Research, compile, review, reconcile, and/or maintains a variety of information and records. Answer questions and supplies detailed information both in person and on the phone to patients, case managers, and other service agencies. Receives and processes a variety of requests for information, referrals, forms, orders, notices, and/or other related information. Follows through on patient needs through coordination of services. Performs quality monitoring and data collection activities. Is trained and performs high quality customer service standards. Developed strong collaborative relationships with TCMs and acute/PA acute heath care partners. Distributes post-acute placement requests to preferred provider network resources and identifies availability. Maintains routine communication with referring TCM team member of the status of requests. Obtains forms to initiate and complete placement process. Arranges safe transportation which fits the patients’ needs. Gathers pertinent information from insurance carriers, financial counselors and ancillary staff to ensure patient benefit coverage for post-discharge services Confers with the TCM team to prioritize placement requests. Partner with the TCM team to provide post-acute services. Facilitate prompt processing of all requests for post-acute services, equipment, or appointments with community resources. Performs active listening, customer service skills, and guides discharge care goal communication for the patient and families. Provides patient educational materials and answers questions related to automated symptom checker, video and texting communication with TCM team members. Performs other duties as assigned. Qualifications Education High School Diploma or GED Required Experience 2 years in healthcare related position Required Licenses and Certifications Basic Life Support (BLS) Required