BlueCrest is the innovative leader in postal and parcel automation solutions. With a focus on operational efficiency, customer experience, and technology integration, BlueCrest empowers businesses to achieve success through streamlined processes and meaningful connections from data through delivery. BlueCrest is a global company with clients and team members located in 16 countries worldwide, including an expansive field service team comprised of nine-hundred specialized field service technicians. BlueCrest’s manufacturing headquarters is based in Danbury, Connecticut. Our BlueCrest culture is reflected by our core behaviors: Innovation, Collaboration, Accountability, Resourcefulness and Enthusiasm (ICARE). It is with these behaviors in mind that we approach every customer, every idea, every product, and every employee, every day. It is the essence of how we interact and work—it’s how things get done at BlueCrest. Summary: We are seeking a highly motivated and experienced individual to lead our Service Print Engineering team. The ideal candidate will have a proven track record of success in managing and motivating teams, as well as a deep understanding of production printing technologies and processes. This is an opportunity to make a significant impact on our organization's ability to deliver high-quality printing support and services to our customers. Responsibilities: * Oversee the day-to-day operations of the Service Print Engineering team, including project scheduling, staffing, and training. * Work closely with field service management, technicians, and support staff. * Ensure print install base remains at supportable versions and levels. * Develop and implement policies and procedures to ensure the efficient and effective operation of the group. * Provide technical support to customers on the use of production printers. * Support internal and external project managers during equipment installation projects. * Deliver a proactive relationship approach with our print partners. * Effective use of CRM system for managing and maintaining production print service data, invoicing and reporting. * Stay up to date on the latest production printing technologies and trends. * Evolve and grow team capabilities through performance management. * Bachelor's degree in a related field, such as graphic arts, printing technology, or business administration. * 5+ years of experience in production printing, including at least 3 years of experience in a supervisory role. * Proven ability to manage and motivate teams. * Strong technical skills in production printing technologies and processes. * Communicates complex technical information clearly and concisely to both technical and non-technical audiences. * Collaborates effectively with diverse teams to achieve shared goals. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled