S&P Global Commodity Insights The Role: Specialist I, Commodity Insights Fulfillment The Location: Silver City 2, Pasig, Philippines What’s in it for you: As a Specialist I, Fulfillment, your responsibility is to ensure delivery of services to Commodity Insights customers. Ensure the timely and accurate delivery of services based on the subscription terms within our order management system. Protect the organizations revenue by ensuring delivery of services through our outside Channel Partners are reconciled with our order management system. Assist to trouble shoot all queries on product fulfillment. Acts as a lesion between Sales, Contract Support, and Order Management review team to ensure smooth order processing. Responsibilities: Perform fulfillment processes for all Commodity Insights and 3rd party distributor platforms globally Track statuses of Salesforce (SFDC) Quotes and Cases to ensure timely customer fulfillment Ensure all SFDC work complies with all audit requirements prior to Activation or Deactivation of fulfillment services Monitor escalations from external Channel Partners, Internal IT, Contract Support, Customer Support and Sales. Gather responses for prompt completion Provide the highest level of support to assist with Client resolutions concerning fulfillment queries Perform timely Company/User/Product reconciliations for manually fulfilled platforms 100% adherence to SFDC/Zuora/Oracle ecosystem and adoption of all service procedures that provides Commodity Insights and the business partners with comprehensive and actionable solutions-oriented metrics Meet or exceed business SLA’s and business process requirements through effective prioritization, timely problem resolution & follow all prioritization instructions Document all activities, communication and progress in SFDC Action product setup entries in SFDC for Commodity Insights, secondary to Product Operations Provide information as needed for audit as required Perform validation testing on Sandbox platforms when necessary Completes other assignments as required and/or assigned What We’re Looking For: Bachelor’s Degree or equivalent education and experience 2-3 years of related work experience or related degree Customer service experience or working in fast paced environment with Sales Organization Advanced Microsoft Excel skill level (filters, pivot tables, VLOOKUP, CONCATENATE) Excellent English-speaking skills required (oral and in written) Strong analytical and research skills Ability to collect, analyze and summarize data and to prepare clear and concise presentations and reports Work overtime as needed during the month end close Flexible schedule to meet important deadlines Occasional travel may be required Occasional work on Manila Holidays may be required Must be amenable to be flexible with either EMEA (3pm-12am or 4pm-1am) or NAMER (8pm-5am or 9pm-6am) shift work S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets. LI-LL1 ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group) Job ID: 276943 Posted On: 2022-12-07 Location: Pasig City, Philippines