Overview The Computing and Information Technology Directorate works to re-imagine how digital technologies can simplify the research experience, enable data-driven insights for decision makers, and accelerate PNNL’s research missions. CIT helps connect staff to systems while enabling a broader research computing ecosystem to improve productivity and provide a sense of community. The Computing and Information Technology Division (CITD) owns PNNL’s technical IT/OT strategy and provides the tools, data, devices, and infrastructure that PNNLers use to do their jobs every day. We partner with the research divisions to drive innovation and mission enablement while pushing the latest commercial offerings to creatively solve new problems in novel ways. We lead with design to drive simplicity and ease of use, engineering the systems that run the business, and innovating to transform our sponsor's business. The Digital Platforms division of (CITD) works to re-imagine how digital technologies can simplify the research experience, enable data-driven insights for decision makers, and accelerate PNNL’s research missions. The team helps connect staff to systems while enabling a broader research computing ecosystem to improve productivity and provide a sense of community. Digital Platforms is combining profound domain expertise and creative integration of advanced hardware and software to deliver computational solutions that address complex data and analytic challenges. Our strengths are integrated across the data analytics lifecycle, from data acquisition & management, to analysis and decision support. Responsibilities As a National Laboratory, we offer a unique blend of opportunities for the exceptional candidate. The Software Engineer - AI Services position focus encompasses the implementation and utilization of a procured Generative AI Platform. Your work will include maintaining and operating the platform, partnering with clients to define, build and deliver innovative solutions to complex business and scientific problems; working with effective teams from multiple disciplines; and recommending and implementing standards and best practices. As a member of a stable team, you are expected to develop knowledge of the goals of projects or clients you are supporting – and maintain a customer service focus commensurate with this position. Your key responsibilities and accountabilities would include: Drive the implementation and use of cutting-edge solutions leveraging procured Generative AI Platform Develop workflows and integrations, based on customers’ requirements, to deliver upon AI Chat solutions. Stay current with AI Platform roadmap, and upcoming upgrades, to inform stakeholders on offerings and updates. Be technical lead on AI Platform implementation, as well as triage and support resolution of technical issues reported. Work collaboratively as part of an agile development team that delivers incremental features to a wide range of products. Collaborate effectively on diverse teams (e.g., Portfolio / Project managers, domain experts, users, and software engineering team) to design and deploy innovative solutions across the enterprise. Utilize software engineering best practices through the entire software development lifecycle and recommend changes in development, maintenance, and system standards. Enhance personal technical and professional skills through active mentoring and training. Assimilate knowledge quickly in a variety of domains. Qualifications Minimum Qualifications: BS/BA and 5+ years of relevant work experience -OR- MS/MA and 3+ years of relevant work experience -OR- PhD with 1+ year of relevant experience Preferred Qualifications: Experience in leveraging Generative AI capabilities. Experience with Azure OpenAI Experience developing APIs and RESTful Web Services Experience with JavaScript or TypeScript Experience configuring cloud services with Azure, Amazon Web Services or Google Cloud Knowledge of Search Engine configuration such as Elastic Search and/or Azure Cognitive Search Knowledge of Large Language Models Knowledge of Artificial Intelligence security principles. Knowledge in machine learning and the finetuning of models. Exceptional communicator with both technical and nontechnical audiences Demonstrated ability to think strategically to deliver innovative solutions. Deliver results with highest level of professionalism and integrity. Hazardous Working Conditions/Environment Not applicable. Additional Information Due to business needs and client space, US Citizenship is required. Pacific Northwest National Laboratory is subject to the Department of Energy Unclassified Foreign Visits & Assignments Program site, information, technologies, and equipment access requirements. “Referral Eligibl Testing Designated Position This is not a Testing Designated Position (TDP). About PNNL Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them! At PNNL, you will find an exciting research environment and excellent benefits including health insurance, flexible work schedules and telework options. PNNL is located in eastern Washington State—the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab’s campus is only a 45-minute flight (or ~3-hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs. Commitment to Excellence, Diversity, Equity, Inclusion, and Equal Employment Opportunity Our laboratory is committed to a diverse and inclusive work environment dedicated to solving critical challenges in fundamental sciences, national security, and energy resiliency. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. In support of this commitment, we encourage people of all racial/ethnic identities, women, veterans, and individuals with disabilities to apply for employment. Pacific Northwest National Laboratory considers all applicants for employment without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information (including family medical history), protected veteran status, and any other status or characteristic protected by federal, state, and/or local laws. We are committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures and in employment. If you need assistance or an accommodation due to a disability, contact us at [email protected]. Drug Free Workplace PNNL is committed to a drug-free workplace supported by Workplace Substance Abuse Program (WSAP) and complies with federal laws prohibiting the possession and use of illegal drugs. If you are offered employment at PNNL, you must pass a drug test prior to commencing employment. PNNL complies with federal law regarding illegal drug use. Under federal law, marijuana remains an illegal drug. If you test positive for any illegal controlled substance, including marijuana, your offer of employment will be withdrawn. Mandatory Requirements Please be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from having any affiliation with the foreign government of a country DOE has identified as a “country of risk” without explicit approval by DOE and Battelle. If you are offered a position at PNNL and currently have any affiliation with the government of one of these countries, you will be required to disclose this information and recuse yourself of that affiliation or receive approval from DOE and Battelle prior to your first day of employment. Rockstar Rewards Employees and their families are offered medical insurance, dental insurance, vision insurance, health savings account, flexible spending accounts, basic life insurance, disability insurance*, employee assistance program, business travel insurance, tuition assistance, supplemental parental bonding leave**, surrogacy and adoption assistance, and fertility support. Employees are automatically enrolled in our company funded pension plan* and may enroll in our 401k savings plan. Employees may accrue up to 120 vacation hours per year and may receive ten paid holidays per year. * Research Associates excluded. **Once eligibility requirements are met. Click Here For Rockstar Rewards Minimum Salary USD $115,400.00/Yr. Maximum Salary USD $182,400.00/Yr.