Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. A PROUD HISTORY OF OVER 75 YEARS USD 11.3 BN FY23 REVENUE WE’RE PRESENT IN 66 COUNTRIES OVER 250,000 DEDICATED EMPLOYEES OVER 1,400 ACTIVE GLOBAL CLIENTS Location: O Fallon, Missouri Skillset : Must have skills: Application/Production L2 Support experience is a must Unix front end troubleshooting, Oracle SQL & Java Monitoring Tools - Splunk / Dynatrace DevOps Tools JD as below: Incident Resolution - Review and resolve the Incidents arising from o Operation Command Center Alerts o Alerts from Enterprise Monitoring Operations (EM Operations). o OMNIBUS and Splunk Alerts • Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window • Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues • Work Orders - Resolve Work orders in form of Business/functional queries, adhoc testing, verification and validation etc, from Regional product team and customer support teams. • Traffic Routing – perform traffic routing in support of infrastructure maintenance • Perform Root Cause Analysis in detail for High severity Incidents – and take action on fixing the underlying cause of the high severity issues. Take necessary preventive actions also. • Supporting the UAT testing by the Product team and Regional customer support team. • Configuring application/artifacts and supporting the new customer onboarding to the platform • Testing the newly on boarded customer’s file processing and reports delivery • Raise new change tickets and arrange for approvals, including CAB approvals • Review and approve change tickets. • Creating Confluence pages for newly analyzed Work Orders / new type of Incidents with resolution steps • Work with customers on ad-hoc queries • Work with Development / Testing team for defect analysis (with Production simulated data) • Build automation scripts that reduce the number of Incidents and/or improves processes followed • Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred. • Participate / Initiate in War Room calls that impacts application availability or has a customer impact • Willing to work on shifts (Morning & Afternoon shifts) & Weekend support Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law Site Reliability Engineering (SRE)