The Role: Service Order Management Coordinator Overview: The key responsibilities of the Field Service Order Management Coordinator are to ensure Service Orders & Contracts are well created and booked according to Customer’s Purchase Orders. Ensuring all relevant detailed information is correctly recorded to allow the field service execution team to properly implement the service delivery. For Flow business (transactional, simple orders not requiring a project engineer), the FS Order Management coordinator will also execute the order (End to End cycle from order booking until order completion, including Gross Margin control). What will you do: Review Customer’s Purchase Orders and validate the following information Installed Products are eligible for services and correct Bill to Accounts and Installed at accounts are correct and active with payment condition (monthly, quarterly) PO validation process is followed (Pricing on Customer’s Purchase Order Matches Customer’s Price list or Service Quote, QLK approved with right approvers, PO booking checklist is completed, credit and risk review) Book and Set Billing Plan Enter and book Service Orders and Service Contracts in ERP system (SAP, Oracle or alternative country ERP) Ensure all contract information are transferred to BFS Ensure that the right Gross Margin is captured in ERP as per QLK Set appropriate billing plan in the ERP to ensure proper invoice generation In case of request for cancellation: inform Services Execution, team and Terminate Service Orders and Contracts Issue a credit request if needed Post Booking Executions Apply Service Entitlements and PM Plans to the proper Service Contracts Create Service Work Orders associated to Service Orders with good understanding of Scope of Work Ensure that Estimates are entered in ERP, and labor estimate time in the Work Orders Provide booking confirmation to the customer (flow business) or SE project managers (project type business) Who would be successful? Education & Experience Bachelor’s degree in business administration, Finance, Supply Chain, or related field (or equivalent practical experience). 1–3 years of experience in order management, service operations, billing, or customer support functions. Experience with ERP tools (e.g., Oracle, SAP) and CRM platforms (e.g., Salesforce) preferred. Technical Skills Strong proficiency in MS Excel (pivot tables, lookups, data validation, basic formulas). Familiarity with SharePoint lists, workflows, and document management. Understanding of service contract lifecycle: booking, delivery, billing, and invoicing. Ability to read and interpret purchase orders, contracts, and billing instructions. Knowledge of basic finance concepts: revenue recognition fundamentals, invoicing cycles, credit & collections touchpoints. Operational & Process Skills Strong attention to detail with zero‑defect mindset. Ability to perform accurate data entry across multiple systems. Skilled in queue management and handling multiple cases simultaneously. Experience following standardized workflows and quality gates. Ability to escalate blockers and exceptions through defined governance channels. Familiarity with SLAs, turnaround targets, and service performance dashboards. Communication & Collaboration Strong written and verbal communication skills. Ability to coordinate with finance, delivery teams, project managers, and customers. Professional handling of queries, clarifications, and PO/invoicing discrepancies. Able to document updates clearly and maintain audit-proof records. Behavioral Competencies Customer-focused with a high sense of ownership. Process-oriented and comfortable working in a structured environment. Adaptable to changes in tools, processes, and priorities. Strong problem-solving skills with a solution-driven mindset. Reliable, organized, and able to work independently under minimal supervision. Compliance & Governance Commitment to data accuracy, confidentiality, and audit compliance. Understanding of internal controls, approval matrices, and exception rules. Ability to adhere to standardized naming conventions, templates, and documentation requirements. Work Setup & Schedule Hybrid work model (combination of on-site and remote work). On-site location: Cavite, Philippines. Standard schedule: 06:00–17:00 PH coverage window; shift assigned based on team rotation. My require extended hours during governance close, quarter-end, and urgent escalation handling. Let us learn about you! Apply today. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries 1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. 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