Overview We are PepsiCo. We are game changers, mountain movers and history makers. We are a diverse group, spread among 200 countries and united by a shared set of values and goals That’s why we Perform with Purpose. Together, we blaze new trails, succeed, celebrate and never settle for second best. At PepsiCo, we’re committed to performing well as individuals and in teams, to strengthen the company as a whole Are you hungry to be a part of the World’s largest portfolio of billion-dollar food and beverage brands? Then now is the time to explore the opportunities of PepsiCo: what makes you unique makes us better The Digital Products and Services team within PepsiCo’s global Strategy and Transformation group is tasked with articulation of the vision, execution and implementation of PEP’s next generation global digital products and data infrastructure. The Service Design team is not only responsible for software design solutions but will also be accountable for the resultant business improvement and outcomes Responsibilities Your role will be to be part of growing team based in Chicago, Plano or Purchase to create and support global digital developments for PepsiCo These developments will be around topics like revenue management, supply chain, manufacturing, and logistics You will be part of a collaborative interdisciplinary team around data & Service Design, where you will be a system thinker, turning inputs into actionable strategies and designs. You will work closely with designers, process owners, product owners and final business users You will be an internal ambassador of the team’s culture around Product & Service Design. You will provide stewardship to colleagues in the areas that you are a specialist or you are specializing This Role Will Support The Following Activities: You will participate in the entire design process of our digital products & services from initial research, ideation, conceptualization and design, to testing and validation You will plan and conduct Primary and Secondary Research. You will synthesize research and build insights, reframe problems, and provide recommendations that enable our teams to generate and iterate on new solutions You will apply Human-Centered Design and Service Design Thinking approaches to guide the discovery and production of low-fidelity and high-fidelity deliverables You will plan and co-facilitate workshops internally and externally. Manage approaches that identify and solve complex problems. You will create project deliverables: such as low and hi fidelity UI prototypes project plans, design using a Design System, discussion guides for research, insights reports and presentations among other materials relevant to the client challenge Coordinate work activities with your digital team, Business teams, other IT services and as required Communicate with business stakeholders in the process of Service Design, training and knowledge transfer Influence product teams through data-based recommendations Compensation and Benefits: The expected compensation range for this position is between $89,000 - $1,49,000. Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process. Bonus based on performance and eligibility target payout is 10% of annual salary paid out annually. Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement. In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan. Qualifications 6+ years’ of experience designing digital products & services as part of a multidisciplinary team Deep understanding of the Service Design and UX Design disciplines. Proven experience and knowledge on implementation and facilitation of the overall design process, using a variety of methodologies like: Process Mapping, User Journey Mapping, User Story Mapping, Wireframing, UI prototyping, User Testing, etc Experience with industry standard design and research tools (Figma, Adobe CC, Sketch, InVision, User testing etc…) Experience in designing, building and managing a Design System across our eco-system of products and services Strong communications and organizational skills with the ability to deal with ambiguity while juggling multiple priorities Experience with Agile and SAFe methodology for team work and analytics ‘product’ creation. Fluent in Azure DevOps, Jira, Confluence Experience with creating a project vision, execution, and overall quality Experience with planning and conducting user research and user testing sessions including moderator guides to generate artifacts from synthesis Experience advocating a User Centric Design approach that help in understanding the needs, pain point and desires of our users Experience in designing responsive digital products, with a strong focus on mobile, both native and hybrid Experience with workshop planning and facilitation Please apply with a portfolio that shows your latest works and achievements EEO Statement Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity. If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy. Please view our Pay Transparency Statement.