Þpartment Patient Registration Job Summary The Registration Rep Lead is responsible for assisting the patient through the pre-registration process to ensure outpatient procedures are screened based on assigned payors, missing or incomplete information is obtained, and insurance eligibility is verified while assisting the patient obtain pre-certifications, referrals, and authorization for patient visits, as well as, provide assistance to leadership in a lead representative capacity. Required Qualifications - Require three (3) years of experience in a healthcare related field or customer service environment. - Require Certified Healthcare Access Associate (CHAA) certification (must be obtained within one (1) year of hire date into position). - Require experience in patient interviewing. - Require flexibility for weekend, holiday, and other shift work as scheduled. Preferred Qualifications - Prefer experience in and understanding of customer service role. - Prefer ability to promote and role model excellent customer service. - Prefer the ability to collect post and balance cash. - Prefer the ability to work with and effectively communicate (both verbally and written) with a diverse work force in all levels of the organization. - Prefer general knowledge of medical insurance and terminology. - Prefer proficiency in Microsoft Office programs: Word, Excel, and PowerPoint. Mandatory Education HS EQ: High School Diploma, GED or Certificate Preferred Education AD: Associate's Degree Required License and Certs Preferred License and Certs Full time Mid shift 40 hours a week Rotating weekends