* This position includes all aspects of product field support, including equipment and system hardware and software as well as systems networking. * Act as Regional Technical Specialist on escalations from any BlueCrest equipment issues or questions both remotely and onsite in the region. * Performs the verification of new equipment as per specifications in Danbury (checkout). * Provides technical support to customers on operational or maintenance aspects of system equipment. * Serves as our customer contact on technical and service-related issues. * Serves as the first escalation point for BlueCrest equipment issues from technicians in the region. * Diagnoses mechanical, hardware, software and systems failures using established procedures. * Determines most cost-effective repair/resolution to minimize customer downtime. * Prepares reports for analysis of product failure trends and service ability issues. * Provides technical support in the sales process. * Performs escalation and follow up with Danbury on situations related to, part quality or conception issues, part or system design, software, recurrent problem reported by field technician. * Uses best practices and drives improvements to obtain overall business objectives. * * Ability to logically troubleshoot technical issues through use of application and system logs. * Ability to utilize remote diagnostic and communication software for problem resolution. * Be familiar with workgroup and domain-based networking, access, and security. * Strong mechanical aptitude and skills with the use of hand and power tools is required. * Ability to read and troubleshoot using electrical schematics and wiring diagrams is required. * Be familiar with AC and DC electrical circuits, switches, sensors, solenoids, and relays are required. * Consultative approach to interfacing with internal and external clients. * Engaging attitude and eagerness to help local service and clients solve their business problems. * Willingness to apply focus to unfamiliar parts of the business driving internal improvement. * Experience with Secure File Transfer, related software such as WS_FTP, Filezilla and Move-It. * Experience and familiarity with use of Dynamics 365 CRM and FP&O modules is desirable. * Ability to document technical environments, project deliverables and respond to technical RFP questions. * Ability to assist or create Statements of Work SOW for planned projects. * Latest Windows and Linux Operating System familiarity. * Flexible hours, with a high level of autonomy. * Partaking in technical support annual standby schedule. * Strong interpersonal and customer relationship skills. * Provide training and development to technicians in the area and track their progress. * Ability to conduct technician technical assessments. * Ability to assess client site’s stability and generate reports with findings and recommendations. * Region – Florida/ Alabama / Georgia, 75% - 90% travel required. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled