Þscription - External There is an urgent need to on-board a Quality Data Analyst on Service Offers (especially Recurring Offers), to build, refine missing quality data / dashboard, filter / analyze with key data, which is critical input for CI plan with focus . This role is critical to the success of EcoCare. The below priority actions gives you the perspective why we need a Data analyst. ·Build Dashboards for Ecocare Recurring business by each offer ·While Customer experience data is available in Medallia, but there is segmentation of data to be done for getting granularity by offer, by country, By connected vs Non-connected offers. ·Build monthly tracking and trending based on data extract from various databases sources for measuring lead indicators consistently which impact customer for Recurring. ·Digital outcomes for EcoCare . Need for demonstrating the Digital Value prop. This will require continuous data analysis of CCC, Service Onsite, CSH from the below aspect oDetection and avoiding critical failures.Is there a way to gauge oConnect Notifications, Alarms, Cases and WO §Data analysis At Asset level – What type of contract – ASP and ESP and now Ecocare. We can look at following data to arrive at insights §Onsite Breakfix calls per asset ( Connected and not connected ASP vs ESP/Ecocare) §Cases per Asset ( Connected and not connected ASP vs ESP/Ecocare) §Alarms to Ticket to Case to WO §Trend of tickets per asset – should be coming down over a period of time §How it is helping First Time Fix rate for FSR without visiting the site multiple times. Currently FTFR is measured but already it is measuring above 90% §Does it really reduce Cycle time to Resolve – MTTRv ? How does it impact Connected and not connected ·CTQ dashboard Evolution – few more indicators for SLAs being promised will have to be added. Qualifications Qualifications - External •Good understanding on SE CSQ framework •Strong experience in Csat &Q (Medallia tools + I2P •Rich experience on Quality Data Analysis •International experiences Schedule: Full-time Req: 0094Z8