Epic certification in relevant modules (e.g., Cadence, Ambulatory, MyChart) 

Demonstrates intimate abilities and/or a proven record of success with an understanding of managing client engagements and producing solutions that involve the following areas:

• Having healthcare provider or related consulting experience preferred;
• Understanding of healthcare provider industry operations, terminology, payment systems and environment;
• Conducting comprehensive assessments of client ambulatory operations (e.g., contact centers, scheduling, triage, referral management, network management), including workflows, technical capabilities, staffing models and patient flow;
• Identifying opportunities for process improvement and workflow optimization within ambulatory settings, utilizing data analysis and benchmarking to drive informed decisions;
• Developing financial models including contribution margin impact of growth opportunities, future state staffing models and investment costs;
• Developing key performance indicators (KPIs) and metrics to monitor the effectiveness of operational changes, providing ongoing support and guidance to sustain improvements;
• Implement new processes, procedures, and technologies including change management initiatives to drive adoption;
• Collaborating with cross-functional teams, including executives, clinicians, administrators, IT specialists, and other stakeholders, to achieve collective goals and objectives; 
• Managing client engagements, ensuring timely delivery of milestones and objectives within scope and budget constraints;
• Preparing comprehensive and high-quality reports, presentations, and documentation to communicate findings, recommendations, and project outcomes to clients and internal stakeholders;
• Developing and coach teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation;
• Possessing an in-depth knowledge of Epic functionalities, decision trees, provider templates, referral order information, scheduling appointments, visit types/blocks, and hospital service line/specialty operations; 
• Understanding of clinical and ambulatory workflows within healthcare settings; 
• Possessing excellent communication skills, with the ability to effectively collaborate with diverse stakeholders at all levels of the organization; 
• Possessing strong analytical and problem-solving abilities, with a keen attention to detail; and,
• Possessing the ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.