Order Management Officer We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains. As part of this project, your role as OM Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs. Job requirements: Manages Customer relationship through providing daily operational support; Communicates all relevant information and ensures Customer satisfaction regarding the activities in scope; Keeps Customer informed of progress at all stages; Deals with and coordinates any order prioritization request with the Customer, to meet expectations; Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures; Sends purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations (including friendly reminders); Manages all transaction processing activities, finding solutions and giving answers to raised queries / issues; Ensures that Service Level Agreement is met at individual level; Analyzes operational data, identifies root causes of (repetitive) issues and drives corrective actions for the current activity at individual level; Independently handles, assists the customer to determine problems and provide resolutions on any customer issues & process general volumes smoothly; Accordingly stores documents (including preparation steps like printing and scanning); Proactively monitors backlog of orders / requests using different tools & reports, working to avoid escalations; Provides continuous visibility of the orders / requests backlog situation to the Customer. Candidate’ profile: Advanced level of English; Basic domain knowledge (financial, supply chain and logistics); Independent MS Office user (especially Excel); Customer service oriented; Problem analysis and problem solving; Numerical competencies; Excellent communication skills; Strong planning capacity; Previous work experience, preferably in SAP (SD/MM module), Logistics, Supply chain, Order Management or Customer relations management is an advantage. Benefits for working with us: The chance to work for Top Employer 2024! Competitive salary with attractive set of social benefits: Private Pension Plan; Monthly Benefit budget; Medical insurance; Life insurance; Christmas bonus; Childbirth allowance; Relocation package for candidates willing to relocate; Great career opportunity to work for one of the biggest brands in the world in a unique work environment; Personal development in a multinational working environment through nice extracurricular activities with the team; Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects; Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms); Extra annual leave days depending on tenure within Wipro; BOOKSTER opportunities; Nice designed and central business office; Fruits, coffee and tea on the house + massage at the office; Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition; Employee Assistance program; Employee Referral Program with attractive incentive schemes The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.