The Operations Officer ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Rentokil-Boecker® standards. The Operations Officer also works with a Client-Oriented attitude in order to offer an exceptional client experience. Implement the standards set in Rentokil-Boecker® Operations Manual. Ensure effective appointment scheduling. Follow up on pending appointments if any and set a monthly plan to keep them to a minimum. Schedule and follow up on yearly pest control treatments. Ensure that chemicals are always available, used efficiently and in proper concentrations. Confirm all teams are fully equipped with Rentokil-Boecker® professional equipment and PPE to successfully and safely perform their job. Follow up on equipment and vehicles’ maintenance as per the maintenance policy. Ensure all vehicles have Rentokil-Boecker® warning signs (Fumigation, Floor warning signs, etc.), bait stations’ service records and other labels. Conduct field spot checks to guarantee technicians, vehicles, tools and equipment are operating properly and reflect Rentokil-Boecker® image. Perform courtesy calls and visits to the clients and fill appropriate reports. Advise and assist team members on pest control, pest proofing and signs of pest activity on sites. Execute surveys of premises with Sales Consultants and FQA supervisors to identify existing pests and determine the appropriate treatment. Appraise technicians on monthly basis and submit reports to HR department. Conduct competitions for all technicians during monthly trainings and meetings. Generate and submit the assigned reports to concerned management. Submit the monthly Preventive Maintenance Checklists to Operations Manager. Prepare overtime report and submit it to Operations Manager for approval. Requirements Bachelor’s Degree in Business Administration, Agribusiness, Environmental Science, or equivalent. Minimum of 4 years of experience in Operations, Logistics or relevant field. Must have the ability to effectively lead and manage a team Must have customer service skills Proficient in the use of Microsoft Office and CRM tools Good communication and problem-solving skills Must be proactive, resilient and have a keen eye for detail Benefits Competitive Salary Medical Insurance Excellent, tailored training and progression opportunities Pension Scheme Advancement opportunities in a growing company .