Company Overview SiteOne associates are customer obsessed, always safe, continuously improving, and having fun! Whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we are confident you will find opportunity and reward with SiteOne. SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 700 branches across the U.S. and Canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies. Position Overview The Bilingual Sales Support Representative plays an important role responsible for providing sales support to the SiteOne sales team and helping to handle complex customer needs. What you’ll do: Provide sales support to Key Account Managers and Business Develop Managers. Proactively communicate needs and problems to Store Personnel and Line of Business Specialists, as needed. Handle day-to-day customer needs including diagnosing customer problems, providing customer quotes, taking customer orders, coordinating order logistics, sourcing and monitoring order fulfillment via phone. Develop deep and lasting relationships with customer personnel via phone May manage a small book of business. Responsible for growing gross margin in book of business year-over-year. Leverage solution-focused sales tools and processes to maximize growth with assigned accounts. Maintain high level of customer satisfaction with assigned accounts. Maintain appropriate professional and technical industry knowledge. Ensure that customers are aware of and fully utilizing all of SiteOne’s capabilities including SiteOne University, vendor support, and Partner’s Program. Skills We Are Seeking 1-3 years of customer service or sales support experience preferred Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred Knowledge of trends in the green industry. Familiarity with landscape, nursery, forestry, and/or irrigation products preferred Proven knowledge of the sales cycle and solution selling techniques Ability to communicate value proposition and differentiate SiteOne's products and services using professional presentation skills Must possess strong communication, organizational, time management, and negotiation skills Ability to think quickly and make decisions Must be proficient in computer skills including Microsoft Office (Excel, Word, and PowerPoint) High school diploma or equivalent required College degree preferred Perks: Weekly Paychecks with DailyPay available! Competitive Compensation Medical, Dental and Vision plans Paid Time Off, Paid Holidays 401k with company match Tuition Reimbursement Lucrative Associate Referral Program Company Apparel and Work Boot Vouchers Opportunity for Advancement Paid Training and Business Certifications Available Free Counseling Services/Employee Assistance Program Life Insurance and Short- and Long-Term Disability Insurance Product Discounts Most Branches never work Sundays! THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.