The Kimberly and Eric J. Waldman Department of Dermatology at the Icahn School of Medicine at Mount Sinai is dedicated to delivering superior, comprehensive dermatologic care that exceeds patient expectations, and to advancing the science of dermatology through research and education.

From preparing the next generation of leaders, to providing cutting-edge and cost-effective treatment, the Department of Dermatology thrives on a passion to improve the lives of patients through science.

The Lab Operations Manager is responsible for the general operation of the laboratory. Directs and coordinates through subordinate supervisory personnel, all technical activities and functions within one of the major laboratory areas.

The Lab Operations Manager is accountable and responsible for all administrative and technical functions in assigned area including report preparation, assisting in the budget process and representing assigned area at departmental meetings. In each specialized area, s/he maintains in-depth knowledge of techniques, principles and instrumentation.

• Responsible for lab operations, support and back up lab technical director in the oversight of all aspects of efficient lab operations.
• Evaluates, develops and implements new technical procedures for assigned laboratory to ensure accurate and efficient delivery of services.
• Develops and implements policies and procedures as necessary to maintain high level of functioning in assigned area.
• Maintains established technical and operational standards to ensure compliance with hospital standards and licensing and accrediting agencies.
• Manages staff of first line supervisors, technologists and coordinator and may assume responsibility for the absence of appropriate supervisory staff.
• Responsible for scheduling supervisors.
• Communicates with storage facility vendors regarding storage of slides; supervises slide room supervisor and respective staff/transcription staff.
• May be required to ensure effective, efficient and safe personnel coverage for 24-hour basis, by preparing an advance time schedule for all technical and clerical personnel.
• May be responsible for managing computer systems, including programming, workload capture, billing capture, interface conversion codes, and software validation.
• Responsible for all departmental statistics, and coordinates collection and preparation as required.
• Prepares and completes competence and performance appraisals of all staff. Maintains employee files.
• Responsible for the oversight of anatomic / surgical pathology lab operation, anatomic laboratory QA, and all accrediting agency inspections including those for New York State, CLIA, CAP, etc.
• Serves as the departments liaison with labor relations to help Lab Technical Director prepare warning notices, employee evaluations, disciplinary actions and terminations.
• Provides effective recommendations on hiring, advancement, departmental orientation and training of personnel.
• Reviews and approves departmental payroll activities.
• Develops and presents programs for continuing education.
• Performs various laboratory procedures as needed.
• Manages and acts as resource for the laboratory on a wide range of technical and critical strategic issues includes; prove solutions aimed at enhancing brand integrity and improving quality.
• Navigates regulatory and legal requirements.
• Oversees numerous internal and external teams in support of achieving the clients goals on or ahead of schedule.
• Manages and controls departmental expenses while ensuring quality services in conjunction with the laboratory technical supervisors and support staff.
• Grows revenue and profits by optimization and usage of existing staff capacity and equipment.
• Redesigning business processes and strategic planning to develop new business.
• Develops client relationship management.
• Leads and develops professional growth of supervisors and improve physician relations.
• Performs other related duties as required.

• Bachelors Degree in Medical Technology or related Sciences, Masters preferred
• 5+ years minimum experience including supervisory experience, including at least 2 years of supervisory (preferred)
• NYS License - Clinical Laboratory Technologist, or related clinical licensure, is preferred

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