Location and Work Mode: Role is based in Gdansk. Work mode can be Onsite or Hybrid or Remote Type of Employment: We offer full time Contract of Employment (UoP) Roles and Responsibilities: To provide 1st line technical support, answering support queries via phone, email, Chat and Web. Creating a ticket in ITSM tool Referring KB for workaround / resolution and attempting resolution Ticket re-assignment to L2 if ticket unresolved by L1 (wherever applicable) Ticket reassignment to PRG's if ticket unresolved by L1 (wherever applicable) Routing / Chasing of tickets with other PRG's Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation Mandatory Skill Requirements: 0-2 years’ experience in a Service Desk / Customer service in a global organization Should have knowledge of customer services and managing phone calls/Chats with customers Fluent in Italian, French and English Basic knowledge of Active directory, Outlook, Win 10, 11, computer hardware & browsers Should agree to work in Shifts as per business requirements Should have good logical reasoning skills, Customer Service skills Should be a team player & work collaboratively with onsite and offshore team What we offer: Strong flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others – MyBenefit cafeteria Premium insurance for medical services for employee and family members- Luxmed Life & Disability Insurance for employees and family members- Generali Profitable Voluntary Pension Fund Social Funds benefits: holiday bonuses, allowance for kindergartens, etc. Integration and cultural events for employees Reword and recognition program for high performers Employee Referral bonuses Relocation assistance - Accommodation, travel and other expenses covered Friendly and chill atmosphere and company culture *We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law TIS Service Desk