Overview The Computing and Information Technology Division (CITD) owns PNNL’s technical IT/OT strategy and provides the tools, data, devices, and infrastructure that PNNLers use to do their jobs every day. We partner with the research divisions to drive innovation and mission enablement while pushing the latest commercial offerings to creatively solve new problems in novel ways. We lead with design to drive simplicity and ease of use, engineering the systems that run the business, and innovating to transform our sponsor's business. Responsibilities THE POSITION: It’s all about transforming the user experience to enable the productivity of Laboratory research and support staff. This position will focus on management of the PNNL enterprise infrastructure desktop platforms and be part of a team charged to implement the next generation of technology to create effortless user experiences and drive efficiency in operation. The position will facilitate a consumer-like environment and user experience that is provisioned in minutes, supports elegant, leading-edge devices, provides access to information across platforms – anytime, anywhere, is seamlessly maintained, and can be recovered on a moment’s notice. The user-centric focus in design and implementation is a differentiator for IT at PNNL and will be a differentiator for the successful candidate. Your key responsibilities and accountabilities would include: Apply engineering and technical principles to the design and development of computer networks, cyber security infrastructure, information technology systems and tools. A focus on automation including advanced scripting technologies at scale Support and maintain Enterprise level configuration management systems for Windows and macOS environmentsEngineer, test, deploy and manage client images and provisioning for MacOS and Windows devices using Autopilot and Apple Device Enrollment. Manage, maintain, and evolve enterprise client management systems such as InTune Drive efficiencies in end-point deployment and management through modern tools and processes Test and validate new end user facing hardware Serve as ultimate escalation point for technical support teams Deliver an immersive, any device from anywhere approach to applications and data leveraging integrations with cloud services and cutting edge virtualization technologies Troubleshoot, research, and resolve complex technical issues Write procedures and documentation for processes to aid in troubleshooting and review Participate in peer reviews by sharing your work and providing feedback to others As necessary, perform other duties as required. ABOUT YOU: You thrive on using your creative approach to solve difficult challenges. You take pride in generating and promoting innovative ideas to drive product improvements and user productivity. You are quick to learn new technologies and take pride in cross platform expertise. While you live, eat, and breathe technology, your ultimate focus is on creating a simple and intuitive user experience that masks technical complexities. You are a life-long learner devoted to the concepts of continuous improvement. You embrace new ideas, maintain positive attitude even in challenging situations, and the way in which you achieve success is consistent with the PNNL values of Courage, Integrity, Impact, Collaboration and Creativity. ENVISIONING SUCCESS: Success in this role means delivering results through strong technical skill, communications, and collaboration with a relentless focus on what’s best for our users. Success means continually holding oneself to the highest of professional and ethical standards and demanding the same of co-workers. Success is walking into PNNL every work day with a belief that you can positively impact on the research and development efforts at a national laboratory. You know that your work makes a difference with our clients and users. Qualifications Minimum Qualifications: BS/BA or higher Preferred Qualifications: Experience working in a complex, user experience focused Enterprise environment at scale (9000+ clients including Windows, MacOS and Linux) Experience managing Microsoft Windows desktop and MacOS desktop environments Experience with iOS and Android MDM Demonstrated ability to self-direct, prioritize, and manage multiple tasks and priorities Strong interpersonal skills with ability to collaborate effectively in cross-functional teams Demonstrated ability to solve challenging technical problems with innovative solutions Customer service oriented and approachable Understanding of PowerShell, Bash, Python, VBScript or other languages to run tasks, perform actions, and automate procedures Hazardous Working Conditions/Environment Not applicable. Additional Information Not applicable. Testing Designated Position This is not a Testing Designated Position (TDP). About PNNL Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them! At PNNL, you will find an exciting research environment and excellent benefits including health insurance, flexible work schedules and telework options. PNNL is located in eastern Washington State—the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab’s campus is only a 45-minute flight (or ~3-hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs. Commitment to Excellence, Diversity, Equity, Inclusion, and Equal Employment Opportunity Our laboratory is committed to a diverse and inclusive work environment dedicated to solving critical challenges in fundamental sciences, national security, and energy resiliency. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. In support of this commitment, we encourage people of all racial/ethnic identities, women, veterans, and individuals with disabilities to apply for employment. Pacific Northwest National Laboratory considers all applicants for employment without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information (including family medical history), protected veteran status, and any other status or characteristic protected by federal, state, and/or local laws. We are committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures and in employment. If you need assistance or an accommodation due to a disability, contact us at [email protected]. Drug Free Workplace PNNL is committed to a drug-free workplace supported by Workplace Substance Abuse Program (WSAP) and complies with federal laws prohibiting the possession and use of illegal drugs. If you are offered employment at PNNL, you must pass a drug test prior to commencing employment. PNNL complies with federal law regarding illegal drug use. Under federal law, marijuana remains an illegal drug. If you test positive for any illegal controlled substance, including marijuana, your offer of employment will be withdrawn. Mandatory Requirements Please be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from having any affiliation with the foreign government of a country DOE has identified as a “country of risk” without explicit approval by DOE and Battelle. If you are offered a position at PNNL and currently have any affiliation with the government of one of these countries, you will be required to disclose this information and recuse yourself of that affiliation or receive approval from DOE and Battelle prior to your first day of employment. Rockstar Rewards Employees and their families are offered medical insurance, dental insurance, vision insurance, health savings account, flexible spending accounts, basic life insurance, disability insurance*, employee assistance program, business travel insurance, tuition assistance, supplemental parental bonding leave**, surrogacy and adoption assistance, and fertility support. Employees are automatically enrolled in our company funded pension plan* and may enroll in our 401k savings plan. Employees may accrue up to 120 vacation hours per year and may receive ten paid holidays per year. * Research Associates excluded. **Once eligibility requirements are met. Click Here For Rockstar Rewards Minimum Salary USD $66,400.00/Yr. Maximum Salary USD $94,600.00/Yr.