This position provides strategic direction for our Global Workplace Solutions managed sites through a focused effort on vendor and contract management, system integration planning and execution, and key service delivery optimization. This position should be a highly motivated self-starter with a passion for customer service and team leadership. KEY ACCOUNTABILITIES: Significant focus on service optimization including using levers such as data analytics, sourcing, scope refinement and policy enforcement Support Operations by providing communication standards and facility policies Drive Integrated Workplace Management System (IWMS) system roadmap; focused on customer experience, equipment reliability, operational cost management and long-range capital planning Influence across teams to develop service metrics or indicators Translate data and improvement ideas into roadmap of opportunities that will create impactful results Oversee Operations capital plan; implement and continually improve capital project administration structure for full GWS team Manage variety of current preferred partners and assist with overall vendor strategy Ensure efficient operation while driving operational cost containment and service improvements to meet/exceed industry trends and oversee annual operating budget of $50MM. Partner with other GMI areas (Sourcing, GSE, Security, Workplace Design) Partner with internal stakeholders on service and technical challenges; including site or service changes Manage, develop, and direct a staff that handles all daily operation and strategic planning for physical asset management. Strategic partner instrumental in creating service support plans for unique business needs. MINIMUM QUALIFICATIONS: Bachelor’s degree in engineering or relevant technical field or related years of experience in similar role 8+ years of related experience Knowledge of Integrated Workplace Management System (IWMS) tools or frameworks (Nuvolo experience preferred) Technical aptitude around workplace management systems and facility equipment Knowledge of project management framework Strong customer service focus with a positive and enthusiastic attitude Demonstrate professionalism, integrity, maturity, and ability to handle confidential information Must be able to prioritize multiple projects simultaneously and respond to requests on tight deadlines Lead with a safety-first mindset Ability to work across multiple Minneapolis locations (onsite ~75% of time) PREFERRED QUALIFICATIONS: Knowledge of building control systems (BAS and IoT) Willingness and ability to learn new soft and technical skills ADDITIONAL CONSIDERATIONS: This role's location is Minneapolis & is not remote eligible at this time. International relocation or international remote working arrangements (outside of the US) will not be considered. Applicants for this position must be currently authorized to work in the United States on a full time basis. General Mills will not sponsor applicants for this position for the work visas. COMPANY OVERVIEW We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next. Salary Range The salary range for this position is $91900.00 - $138000.00 / Annually. At General Mills we strive for each employee's pay at any point in their career to reflect their experiences performance and skills for their current role. The salary range for this role represents the numerous factors considered in the hiring decisions including, but not limited to, educations, skills, work experience, certifications, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Beyond base salary, General Mills offers a competitive Total Rewards package focusing on your overall well-being. We are proud to offer a foundation of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.