PNNL’s Human Resources organization is comprised of over 100 plus committed professionals working to advance the interests of the lab and support scientific discovery and excellence. HR is engaged in a transformational journey to help PNNL meet its talent acquisition and retention goals through innovative benefits, compensation, learning, and workforce programs.

• Processes HR related transactions with accuracy by performing tasks such as collecting required information/documentation as needed from employees, managers, and/or others in HR; performing data entry; sending documents and correspondence; and other related tasks.
• Responds to phone, chat and email inquiries from staff and managers at all levels. Ensures that pertinent information is gathered prior to providing a response.
• Resolves questions and issues by accessing information in multiple systems including PeopleSoft and other internal systems.
• Escalates customer inquiries to Tier 2 Subject Matter Experts (SME) and/or Centers of Expertise when specific, in-depth functional knowledge is required. Follows desktop procedures and understanding of PNNL policies.
• Assumes additional responsibilities as assigned.

Knowledge, Skills & Abilities:

• Demonstrated customer service skills.
• Ability to work independently and complete work on-time and accurately.
• Ability to protect and keep personally identifiable information (PII) and other information confidential.
• A positive demeanor, strong communication skills, and keen attention to detail with the demonstrated ability to team well and communicate effectively with others.

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