Overview Why OCTA Discover work that moves you in a dynamic and innovative setting. Be part of a team delivering Orange County’s transportation network of today and creating a vision for the future. OCTA is the county’s transportation planning commission and public transit operator. With a focus on safety and accountability, we plan, fund, and implement countywide projects that include bus and rail transit, freeways and express lanes, rideshare, microtransit, paratransit, active transportation, and environmental programs. We’re passionate about creating a balanced, equitable and sustainable transportation system that reflects the diverse travel needs of the county’s 34 cities and 3.2 million residents. Our employees rated OCTA as a top workplace in Orange County. Come join us on our mission of keeping Orange County moving. Overview: Under general direction, implements, monitors, and evaluates private vendor transportation-provider services and contracts. Conducts citizen group and customer outreach to educate and to resolve service issues. This is a non-exempt position in Salary Grade 190: Min $39.53 - Mid $47.43 - Max $55.34 per hour. The starting salary will be within this range based on qualifications. This posting will remain open until filled. Responsibilities This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to this job. Displays High Integrity & Honesty: Takes personal responsibility, acts with honesty and consistency. Has Technical and Professional Expertise: Has the technical skills, product knowledge and professional skills to do the job. Administers competitively awarded contracts for transit services. Initiates and approves contract transportation service invoices and verifies contract invoice date. Monitors and verifies required contractor reporting, ensuring timelines are met. Prepares service reports, staff reports, and presentations. Provides input to requests for proposal documentation for contractor-transportation services. Participates on contractor selection. Customer & External Focus: Markets his/her workgroup effectively and influences others in the organization. Develops policies and procedures for resolving daily operational issues. Responds to customer, driver, and contract vehicle issues. Educates customers and citizen groups on company’s paratransit services and plans. Solves Problems & Analyzes Issues: Has and applies problem analysis and problem-solving skills on a technical and interpersonal level. Develops and monitors paratransit service performance indicators. Evaluates performance through data collection, analysis, and formulation of reports. Works in a Collaborative Manner with Others: Works in a collaborative manner with others, helps resolve unproductive conflict. Provides direction and technical assistance to contractors. Previews service change programs with contractors and resolves service-related issues. Qualifications Any combination of education or experience equivalent to a bachelor’s degree and a minimum of five years of professional experience in demand-responsive and/or paratransit operations, transportation management, or contract administration. Public speaking or public relations experience is desirable. Special Qualifications: A valid Class C California Drive License and good DMV record. Working Conditions/Physical Activities: (The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. OCTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions). Positions in this class typically require: Work may be performed in a stressful, fast-paced office environment, depending upon assignment. Requires ability to understand verbal communication and to respond effectively. Positions in this class typically require: Reaching, Finger Dexterity, Grasping, Feeling, Talking, Hearing, Seeing, and Repetitive Motions in computer use. Hazardous Conditions: Positions in this class may also include these factors. Extreme temperatures. Travel. Compensation and Benefits: OCTA offers an attractive compensation and benefits package that includes medical, dental and vision health insurance programs, flex time (may be available), paid sick leave, paid vacation and holidays, short-term and long-term disability, life insurance, flexible spending accounts, retirement, deferred compensation plan, educational reimbursement, excellent in-house training programs, free transportation passes for the employee and dependents, wellness and ergonomic programs, and much more. OCTA has a hybrid remote work program. Eligibility is dependent on manager’s approval. OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.