«out The Role We were voted the number one bank in Helena for the 24th straight year in the Independent Record. We believe “nice does matter,” and our staff and leadership stands behind those words. Valley Bank employees enjoy continuing professional development, so if you’re looking for more than just a job, begin your career with us today! Summary As a part of a team, you are the front-line liaison for all customer contact areas. While supporting customer care in both the lobby and drive-up, you will engage and present solutions to satisfy the complete needs of each customer while processing standard banking transactions. You will follow through with customer needs and refer to appropriate banker for additional needs. You will play an active role in self-development by being aware of your performance and actively requesting support or training as needed. In addition, you will ensure compliance with regulations and audit standards as they relate to job responsibilities. The assigned work hours and locations may vary, including some weekends and non-traditional holidays. DUTIES AND RESPONSIBILITIES: Customer Care & Operational Functions Develop and retain customer relationships through active listening and addressing customer needs. Take care of customer requests and follow through on commitments and obligations. Determine if customer’s needs/expectations are met and provide a complete solution for customers. Responsible for securing cash, coin, and negotiable instruments with accuracy and following set procedures. Accountable for each transaction with speed and accuracy while maintaining a balanced drawer. Compliance & Security/ Cash Control Keep all information related to our customers private and confidential. Comply with all applicable laws and regulations, such as, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control as well as following company policies and procedures. About You QUALIFICATIONS: High School diploma or equivalent. Previous experience working directly with the public preferred. KNOWLEDGE, SKILL, ABILITY: Thorough understanding of customer service. Knowledge of Valley Bank products/services to effectively present appropriate solutions to customers Problem solving Knowledge of working with money calculations. Ability to work under pressure. Work quickly and accurately using various applications. Excellent verbal communication skills Ability to establish and maintain effective working relationships with employees, other departments, and the public. WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise. PHYSICAL DEMANDS: Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Routinely perform work on computer for an average of 6-8 hours per day. Be able to lift up to 25-pounds and occasionally 50-pound money bags. Stand for extended periods of time. What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details! COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.