­ditional Information About the Role BJC Home Health is seeking a Customer Service Representative to assist with home medical equipment calls and follow up. Hours: 8 am-4:30 pm M-F. Rotating on call weekends. Overview BJC Home Care offers patients and their families a complete range of home care services, including skilled nursing services, adult and pediatric hospice and supportive care, rehabilitation therapy, home infusion therapy, infusion treatment rooms, home medical equipment and high-tech respiratory care. Specialty home care programs also are available, including adult and pediatric asthma, cardiac, diabetes, orthopedic and wound care programs. BJC Home Care provides care to thousands of patients in both Missouri and Illinois. Serving more than 25 counties, it has become the largest home care network in the region and one of the largest in the country. The Home Medical Equipment Department of BJC Home Care Services offers quality medical equipment and services that our patients can purchase or rent. We offer equipment delivery and comprehensive training on the use of the equipment. The Home Medical Equipment Department also provides home respiratory equipment, supplies and services for patients who need home oxygen or other respiratory therapies, with staff that include registered therapists and other highly trained professionals. Preferred Qualifications Role Purpose The Customer Service Representative I serves as an advocate for patients and their families. This position provides communication support, guidance, interpretation and education on billing, claim status and various customer-related inquires. This position is also responsibile for assisting patients with outstanding patient balances, which includes the resolution of debit and credit accounts balances based on the information gathered from insurers, physicians, hospital personnel, governmental agencies and patients. Responsibilities Processes agency vendor requests, financial assistance applications, bankruptcy notifications, risk issues, attorney requests and other documents necessary to remediate patient account. Serves as a back-up contact for incoming customer inquires; utilizes customer service skills and tools to identify, research and resolve customer inquiries. Reviews patients account history to ensure all payors have been billed and validates the accuracy of payments and adjustments; updates patient account demographics, insurance and other information as applicable; documents all actions taken on patient accounts. Counsels patients on available payment options, such as payment arrangements, financial assistance, and various local, state and federal agencies which may be available to assist with the funding of health care services. Reviews processing trends and identifies issues; provides feedback and suggestions to improve service levels. Minimum Requirements Education High School Diploma or GED Preferred Requirements Experience <2 years Supervisor Experience No Experience Benefits and Legal Statement BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Pension Plan*/403(b) Plan funded by BJC 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to www.bjctotalrewards.com/Benefits *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer