The London Boroughs of Richmond upon Thames and Wandsworth are looking to employ an experienced officer for this parking role.  You will be required to contribute to the smooth running of the service, present workable solutions to complex situations, and improve on current processes and policies to provide the highest quality service possible to our residents and visitors to the borough. 

The role requires you to process representations and appeal cases received against Penalty Charge Notices (PCNs) in line with Richmond Councils policies and procedures and in accordance with any legislative responsibilities. You will be required to attend Tribunal hearings and represent parking in a positive light. Assist in the management of the debt recovery processes and provide a high quality of customer service to required quality and productivity standards. You will have proven experience of working in a customer service and high productivity driven environment.   

You must have working knowledge of Parking Legislations including but not limited to the TMA 2004 Road Traffic Act 1991, London Local Authorities Act 2000 and the Code of Practice on Civil Parking and Traffic Enforcement.

For an informal discussion please contact Stephen Essex, Challenges and Compliance Team Leader on 0208 871 8450. This post is being offered as a fixed term position.

We recognise the importance of a good balance between work and home life so we do everything we can to accommodate flexible working including, working from home, compressed hours and other arrangements. Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore. We also offer a generous holiday allowance of 39 paid days (pro rata) including bank holidays and a wide range of learning and development opportunities.

In addition, we offer a comprehensive range of staff benefits such as membership of the Local Government pension scheme, childcare vouchers, new technology scheme, interest-free loans on annual travel cards, discounts with many leisure activities, restaurants, shops, and other establishments.

Indicative Recruitment Timeline:

Closing Date:  Sunday 17^th October 2021

Shortlisting Date: W/C Monday 18^th October 2021

Interview Date: W/C Monday 1^st November 2021 (test required)

Useful Information:

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment. Please note that the advertised dates for interviews may change due to the current Covid-19 situation. If they do, we will let you know as soon as possible.

Your health and wellbeing is our top priority. Should you become unwell due to Covid-19 during the recruitment process we would very much appreciate receiving an update from you as soon as possible.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

The application process for this campaign will be anonymised.

We are proud to be a Disability Confident employer.

Important Information:

Richmond and Wandsworth Councils are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.