«out the Role: Grade Level (for internal use): 08 Job Title: Business Analyst - Salesforce The Location: Islamabad – Pakistan About the Role: As a Business Analyst - I, you will have the responsibility to be proactive in understanding and analyzing technical solutions and how to improve them. You will be asked to identify areas to strengthen the operational effectiveness and excellence, leverage technology and improve the quality of process, programs or applications for the business area(s). Job Responsibilities: Support S&P Global’s critical CRM system for continuous excellence in Commercial Operations. Work with end users, product owners, and development teams from our Order-to-cash tools, Salesforce, and Entitlements teams. Engage with stakeholders and understand requirements for issue resolution Be an active member of a technical support team and manage the resolution of critical incidents Assist in creating comprehensive technical documents Effective execution of Month-end close process through collaboration with various stakeholder groups and mitigating impediments as necessary Supervise activities between resources, and facilitate smooth workflow for service delivery Build Knowledge Base articles, Playbooks, documentation Identify opportunities for functional improvements and enhancements to maximize the effectiveness of available technology Monitor user feedback and areas of concern; Engage with Scrum team and Product Owner for suggestive areas of improvement Be up to date with current field practices to enhance service standards and delivery Understand end-to-end solution and integrations in the overall architecture Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results What We’re Looking For: Should have at least 1 years’ experience working with Salesforce and/or on a Technical Support Team in a related field. Basic understanding of Agile best practices Good understanding of development environments and testing processes Good communication skills (Verbal and Written) and be able to articulate the problems and provide comprehensive solutions Bachelor’s Degree or Master’s degree in engineering or equivalent Excellent team player & interpersonal skills Experience collaborating with clients on business process enhancements Preferred Qualification: Knowledge of CPQ or other OTC Applications will be an added advantage Understanding of the role of a Business Analyst in Support team Knowledge of Salesforce Application will be an added advantage (some combination of Opportunity Management or Quote Management implementation knowledge is a plus) Flexible Working We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.  LI-USA What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Inclusive Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 311871 Posted On: 2025-03-11 Location: Islamabad, Pakistan