Customer relationship administration Meeting Customer's expectations / targets / metrics / Key Performance Indicators Usage of the Customer's tools / Follow up of the Customer's processes & procedures Management of all incoming requests / orders Management of the backlog (orders and orders related requests) Addressing all written / verbal requests and complaints received from the Customer Process improvements proposals / implementation Manages Customer relationship through providing daily operational support Keeps Customer informed of progress at all stages Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures Action Sales Orders by following step by step processes documented in provided SOPs Sends purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations Qualifications: Graduate/Others Computer (internet, MS Office package) Good command of English (both written & spoken) Enterprise Resource Planning system (basic knowledge) Contract management systems & tools Customer relations management / contract management / supply chain / logistics Very good verbal & written communication skills Rigorous and accurate working style