Overview Why OCTA Discover work that moves you in a dynamic and innovative setting. Be part of a team delivering Orange County’s transportation network of today and creating a vision for the future. OCTA is the county’s transportation planning commission and public transit operator. With a focus on safety and accountability, we plan, fund, and implement countywide projects that include bus and rail transit, freeways and express lanes, rideshare, microtransit, paratransit, active transportation, and environmental programs. We’re passionate about creating a balanced, equitable and sustainable transportation system that reflects the diverse travel needs of the county’s 34 cities and 3.2 million residents. Our employees rated OCTA as a top workplace in Orange County. Come join us on our mission of keeping Orange County moving. Overview: Under general supervision, works with Information Technology (IT) leadership to identify enterprise application software needs and oversees activities to deliver appropriate business and IT aligned solutions. Part of an integral team that is responsible for maintaining operational functionality of business systems and a positive customer and vendor relationship. Actively participates in the identification and analysis of problems, investigation of solutions, effective approaches and techniques for implementation. Communicates plans, status, and issues to higher management levels. This is an exempt position in Salary Grade 200: Min $90,644.00 – Mid $108,773.00 – Max $126,902 annually. The starting salary will be within this range based on qualifications. The application deadline for this position is June 26, 2025. Responsibilities This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to this job. Displays High Integrity & Honesty: Takes personal responsibility, acts with honesty and consistency. Has Technical and Professional Expertise: Has the technical skills, product knowledge and professional skills to do the job. Works alongside business users to identify and analyze their needs and define business requirements for new or existing systems. Participates in discussions among technical staff to provide the business community with alternatives and solutions to meet agreed requirements. Performs regular follow-up according to procedures and confirms resolution with user prior to closing the problem reports. Confirms impact of user problems are communicated via the various communication channels. Works with team members to ensure system performance levels are monitored. Works with team members managing application system updates and ensures that processes are in place such that similar updates are applied to the underlying infrastructure and associated interfaces. Maintains documentation of IT procedures, system configuration standards, maintenance, and upgrades. Directs and performs testing activities. Customer & External Focus: Markets his/her workgroup effectively and influences others in the organization. Serves as point of contact for one or more business applications. Partners with Business units in support of test scripts and test plans for acceptance testing. Learning Agility: Seeks feedback actively and strives to improve based on that feedback. Strive for continual improvement.. Works with team members to ensure appropriate analysis of problems, initiates corrective actions through resolution, takes steps to improve production support, implements preventative measures and ensures status updates are provided to those impacted. Solves Problems & Analyzes Issues: Has and applies problem analysis and problem-solving skills on a technical and interpersonal level. Supports the production environment; logs and tracks problems; responds to questions and support requests and ensures the production environment meets service levels established with business units. Participates in meetings with Business Units and technical staff to address issues. Works with team members to ensure outstanding problems are addressed by the appropriate support group/individual and priorities and deadlines are established. Coordinates with other technical teams to identify, research, and resolve problems with application systems, their associated interfaces, and underlying infrastructure. Qualifications Any combination of education and experience equivalent to a bachelor's degree in computer science, management information systems, or other information technology field, or equivalent combination of relevant education and experience. Three years of professional information technology experience. Working Conditions/Physical Activities: (The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. OCTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions). Positions in this class typically require: Work may be performed in a stressful, fast-paced office environment, depending upon assignment. Requires ability to understand verbal communication and to respond effectively. Positions in this class typically require: Reaching, Finger Dexterity, Grasping, Feeling, Talking, Hearing, Seeing, and Repetitive Motions in computer use. Compensation and Benefits: OCTA offers an attractive compensation and benefits package that includes medical, dental and vision health insurance programs, flex time (may be available), paid sick leave, paid vacation and holidays, short-term and long-term disability, life insurance, flexible spending accounts, retirement, deferred compensation plan, educational reimbursement, excellent in-house training programs, free transportation passes for the employee and dependents, wellness and ergonomic programs, and much more. OCTA has a hybrid remote work program. Eligibility is dependent on manager’s approval. OCTA is an equal employment opportunity employer that recruits, hires, and promotes qualified people without regard to race, color, religion, creed, ancestry, national origin, age, sex, pregnancy, gender, gender identity and/or expression, sexual orientation, marital status, medical condition, disability, genetic information, military and veteran status, or other legally protected status.