ÊM030: Supv Customs Ops

Job Description Summary: This position is responsible for ensuring accurate and timely processing of entries before the end of the day to avoid late penalties on regular entries, storage charges on “live” entries, and least Low Value Shipment (LVS) entries that are possible to be transferred, on to the next month. It requires the incumbent to coordinate work with team leader, staff and other offices to ensure that all work is completed in a timely and efficient manner within CBSA and Other Government Departments (OGD) regulations. In addition, the candidate will also be a key contributor to the overall service delivery and is required to perform any/all supervisory duties. Job Description: DATA MANAGEMENT • Ensures that all entries are administered accurately • Coordinates and distributes work to staff or other branches for all entries to ensure files are completed timely and accurately. In case of LVS, ensures work is completed before the next consolidation to avoid transferring a minimal number of files. • Prepares and transmits monthly LVS consolidation and ensures that it is accepted to avoid penalties • Reviews customs rejects and corrects them to avoid penalties, as and when necessary DISPUTE RESOLUTION • Resolves client disputes (internal & external) by emitting requests for credit notes, claims, amendments and/or corrections • Meets with staff and clients to resolve internal disputes and finds solutions to problems. Supports them on rating questions • Assists customers and other departments with requests such as classifications, documents, changes, questions on OGD requirement etc. • Responds to clients (via phone or e-mails) on escalated issues with regards to any of our invoices i.e. wrong account used, rating error, fees miscalculation etc. REPORTING • Compiles information and generates various weekly/daily reports for management • Ensures accuracy by analyzing each transaction and resolves them using necessary tools/resource • Administers and actions Overdue Invoices (ODI) and other financial reports, and solves issues and follows-up on inquiries as needed TRAINING • Conducts meetings with staff to discuss various topics such as training, updates and changes to their work and company in general • Provides direction and guidance to team as required, trains them on rating and regulatory requirements - ex: dates of direct shipments, VFD codes, values to be added and/or deducted, certificates of origin, dumping etc. • Prepares and distributes SOPs for additions and/or changes for clients on the computer system • Participates in IT projects/changes for preparing SOP’s, tests new changes to programs before being applied to production • Issues and follows-up on “tickets” and “service requests” in order to help staff do their work better and in a more effective way • Fills out forms and documents for written warnings, hiring new staff, interview reports, LLA’s, performance appraisals, minutes from meetings (either w/staff or w/Regional managers), MBO’s and job descriptions • Perfoms any other duties as assigned by the Supervisor • High School Diploma and 3 years of College required, CCS designation • Minimum 7 years of experience in managing rating in a Customs department with a reputed Transportation and Brokerage firm • Excellent communication skills, bilingual an asset • Advanced knowledge of MS Office and Outlook • Excellent inter-personal skills and solid ability to prioritize, organize and multi-task • Ability to work under pressure, exercise good time management skills, detail-oriented Additional Information Posting Date: 04-July-2022 Closing Date: 27-July-2022 FTN Statement/Disclaimer Connecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do. Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do “Absolutely, Positively Whatever It Takes” to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Logistics, Canada. FedEx Logistics, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We believe a diverse society is a stronger one. We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world. Thank you for your interest; however only those applicants selected for an interview will be contacted.