R2P PAYMENT MANAGER LATAM

At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world. When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough. Our vision is to be the best-in-class Health & Wellness organization by leveraging the commercial strategy to deliver competitive advantage and value creation for the consumer, customer, and J&J. And as part of one of the largest and most diverse healthcare companies in the world, our brands leverage the company’s world-class research tools and scientific prowess to provide consumers across the globe with innovative consumer medicines, skin, baby, and essential health solutions. You deserve to work in a place where you feel well and welcome. Please visit https://www.jnj.com/healthcare-products/consumer for more information. We are searching the best talent for R2P Manager to be in Bogota, Col. Purpose: The Manager, R2P Services will be the “single point of contact” (SPOC) for interactions between the requesters/business partners and sourcing associates ensuring a positive and compliant end user experience. These interactions would primarily be (but not limited to) providing general assistance, basic navigation guidance/help and more detailed assistance, specially focus on Payment. - i.e. Receiving, invoice block resolution, Payment Status ensuring Payments on Time – i.e: Invoice reception, invoice posting, invoice registration, payment schedule and proof of payments. The Manager, R2P Payment would also be responsible for managing regional and local BPO´s associated to invoice reception, and invoice registration. As well as mismatches resolution, issues resolutions, escalations, continuous improvement with BPOs, in order to achieve results. This responsibility includes meeting SLA´s, KPI´s, Compliance and Customer Service Targets. The Manager, R2P Payment will address supplier related inquires related to the transacting of POs, invoices and/or supplier master data. The Manager, R2P Services is also responsible for insuring compliance to the defined processes when engaging with the various end users (requestor, business partner, suppliers, fellow associates). As well as compliance related to Data Privacy and SOX (not limited). The Manager, R2P Payment will have the primary service responsibility for invoice processing, wire payment and attachment check processing. Connection with the business, mainly finance/A2R functions. As well, payment issues, global alignment with the process, continuous improvements, etc. The Manager, R2P Payment will have responsibility for managing a group of R2P employees. This will include (but not limited to) standard HR and talent responsibilities (i.e. performance management, succession planning, organizational assessments) as well as the increasing the skill set of the R2P Group (i.e. training, performance development). You will be responsible for: Talent Management Manage the training and development of organizational talent Conduct talent and organization analyses, assess change impacts, and support change management integration activities Create and manage training plans, talent development initiatives, communication plans, and succession planning activities. Communicate procurement organization strategy, policies, and organizational competencies Provide leadership and guidance in support of organizational goals and enable a Credo-based culture within the team. Assure that company practices and policies are followed and set an example for team members Service Delivery Management Lead R2P service delivery meets agreed service levels: Stakeholder/Vendor engagement and Management Prioritize, analyze, and lead team to resolve supplier inquiries and disputes Communicate compliance requirements, stakeholder management, and change management integration activities Perform Suppliers blockage based on Company´s policies PO Life Cycle Management Prioritize, analyze, and lead team to resolve supplier inquiries and payment discrepancies Guarantee team monitors missing goods receipts, aging items (invoice approval, Goods Receipt, mismatches, RFIs, approvals) Lead issue resolution - PO Change/Cancel, PO Close, resolving price mismatches, RFIs. Invoice, Manual Wire Payment, & Attachment Check Processing Ensure efficient and compliance invoice posting process (physically received, and/or invoices that fail SAP auto-posting) to the AP sub ledger against the corresponding Purchase Order. Lead team to research & match unapplied credit invoice postings with corresponding debit postings to ensure proper invoice & payment clearing within SAP Accounts Payable. Certify manual process for domestic same day wire transfers in bank wire portal application. Coordinate Stop payment requests, Voids, etc. in the SAP Accounts Payable system and/or bank portal applications. Receive, Log, and Process any return checks (attachment checks) to affiliate customer contacts. Synchronize domestic and cross border payment runs per the standard schedule. R2P Customer-Supplier Management Outline process to approve PO´s/Requests for payments Perform root cause analysis for purchase order discrepancies, inquiries, disputes, and blocked/unblocked invoices Support & execute compliance relating to data standards, policies, and procedures Help Desk – Provide Support / Agile response related to Payment issues Prioritize, analyze, and lead team to resolve supplier inquiries and payment discrepancies Implement communication plans, change management frameworks, and support change management integration activities Business Partnering and Management of 3 Parties – Payment (Invoice Receiving/Posting) Define and implement operational and tactical governance with BPO´s to review service performance, ensure agreement on and prioritization of required improvements (in accordance with the ESP framework), drive further standardization of affiliate processes. Connect with BPO´s at various levels to keep a finger on the pulse to quickly spot service issues, process inefficiencies, compliance risks, innovation Manage service delivery provided by 3rd parties to ensure meeting SLA’s, driving continuous improvement, meeting internal compliance and legal/regulatory requirements Continuous Improvement Identify / Develop best practices & leverage across affiliates to ensure effective & efficient deployment of standard processes within affiliates Gather and analyze R2P process and service performance data, perform root cause analysis, use benchmark data and best practices to identify opportunities for improvements. Lead the prioritization and implementation of key continuous improvement projects On Time, On Budget & On Quality Track & report benefits achieved Qualifications Qualifications and requirements: Required Minimum Education: Bachelor's Degree in Business, Finance/Accounting, Logistics, Engineering, Operations Other A minimum of 5 years people management experience is preferred Working knowledge of Six Sigma or formal process improvement or project management techniques is highly desired A minimum of 3-5 years of procurement or shared service center experience is preferred Proven ability to build relationships Exceptional customer service skills Required Knowledge, Skills and Abilities (Uncompromised requirements for the role): Key skills include: Working knowledge of Procurement/Payment systems (Ariba, SAP, other ERP etc.) Demonstrated proficiency with Procurement & Finance/Accounting processes or other transactional systems Knowledge of Procurement processes (Sourcing, Requisitioning, PO, Invoicing) desired Languages (Spanish, English advanced level and Portuguese – intermediate level desired) An analytical background with sound judgement, problem solving and strong decision-making abilities Must be a self-starter with the ability to effectively plan, coordinate, and deliver results with low guidance Strong written and oral communication skills with the demonstrated ability to interact with various levels of the organization Experience interacting with customer (customer service experience) If you want to apply to this position, please consider the following information from our Global Job Posting Policy The employee has spent at least 18 months in his/her current position, and The employee is in good standing. Manager Notification - An employee may apply for a position without informing his/her manager. However, if the employee is invited to interview for a position, then, to the extent that this is consistent with local law or practice, s/he is required to notify his/her manager prior to the interview. This notification is encouraged to promote development discussions between the manager and the employee. Primary Location Colombia-Distrito Capital de Bogotá-Bogotá- Organization Johnson & Johnson de Colombia S.A. (7755) Job Function Operations Requisition ID 2206051278W