Regional Service Manager West

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to an Regional Service Manager West based in Mumbai, India. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to: Overall responsibility for single phase Recruiting, training and nurturing ASP network for timely delivery of service to customer Working closely with sales management team for spares planning and distribution Customer handling & customer satisfaction - explanation of root cause analysis, assurance to customers regarding products & services. Practice and drive leadership behavior which includes grooming and nurturing his direct reportee’s and team. Be responsible for customer satisfaction. Drive and enforce Eaton policies. Act appropriately to ensure that employees are treated fairly; guide discipline/performance management process as necessary. Providing technical support to all the Single phase team. Supporting ASP Technical team & ASP Service Manager in trouble shooting of escalated Break down calls. Providing training to Eaton Service Technical Team, ASP Engineers & their Technical Managers. Failure analysis in co-ordination with engineering team which includes site visit, site inspection, understanding problems, investigation, co-ordination with engineering team for analysis, implementation of modifications. Managing Technical Support for Spare Approvals. Presales Support to Sales team. Managing the Service Operation for Single Phase PAN India. Focusing on improving RT & TAT. Managing the FSR Collections from ASPs against the spare consumed for break down calls. Qualifications Requirement: Bachelor’s Degree In Electrical or Electronics. Previous supervisory experience required with minimum 5-6 yrs. of experience. Requires product application knowledge for UPS as well as working knowledge of the electrical industry. Minimum of 12 years experience is recommended. Strong interpersonal skills. Yes! Because you are the one we are looking for, we hope to hear from you now!
LI-AB1 What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Asia Pacific Organization: PQD India Job Level: Team Leader/Supervisor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 50 % of the Time