Regional Service Delivery Lead

Site Name: Costa Rica - Cartago - Tres Rios Posted Date: Jul 1 2022 Regional Service Delivery Lead This role is aligned to the New GSK BioPharma organization and sits within the Americas C&C organization. Key accountabilities include the delivery of Month end close process, Risk Management and Finance Partnering activities at regional level. This requires in depth understanding of processes and systems within remit and requires a high level of drive as well as stakeholder’s management both internally and externally. The candidate will need to be able to lead activities independently as well as drive performance of a team / third party providers in pursuit of the Global Finance Services goals & objectives, designing & driving appropriate initiatives for local & offshore teams to deploy. The Service Delivery Manager/ Lead (SDM/ SDL) will need to have a comprehensive understanding of how the different processes / systems / period end closed activities are operating. He/ She will need to monitor metrics to drive process performance both internally and externally with third party providers. Where metrics, process variation analysis and/or Voice of the Customer indicate that the process is not operating optimally, the SDM will need to ensure that the Close & Controls team partners with business to determine what type of intervention (if any) is required. The SDM /SDL role will also drive Risk Management activities, managing risks and maintaining a high level of compliance and partnering with the FRMC organization. Finance Partnering activities sits also within this role with the responsibility to manage C&C P&L and drive accuracy in the forecasting process. Your Responsibilities: This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are Risk Management, Control’s compliance, and Monitoring activities of the Controllership team. Partnering with FRMC to manage risks and maintain a high level of compliance. Support internal and external reviews as needed. Finance Partnering activities for the C&C organisation ensuring a detailed management of the P&L and accuracy in forecasting. Deliver efficiency improvements to drive Cost to Serve to upper quartile benchmark. Identify risks and opportunities to drive performance of the organization. Drive delivery and performance of the GSK Operations CoE’s to support the C&C organisation in the Finance Hub and Americas markets, leveraging on a team of GPO Subject Matter Experts to drive continuous improvement and troubleshooting issues faced by the GSK Operations while keeping the Controllership team abreast of potential challenges & proposed recommendations. Bring End to End view of the process CoE (Master Data Management, Fixed Assets, Banking, Payroll, Insurance, Intercompany, Period End close, Balance Sheet, Inventory) service line provided by our Third Party service provider(s) Working closely with the GSK Operational Controller and accountable for day to day GSK Operations delivery, designing, embedding and monitoring Key Performance Indicators (KPIs) [Lead & Lag] and Service Level agreements (SLAs) where applicable, ensuring operational issues are identified and promptly resolved and proactively identifying any issues or risks to the service. Establishment of lead metrics to proactively identify challenges to come. Drive issue resolution, including robust Root Cause Analysis & implementation of agreed action plans. Why you? Basic Qualifications: We are looking for professionals with these characteristics to achieve our goals: Degree in Finance / Accounting 10+ years of Financial Reporting / Auditing / Accounting processes experience-knowledge (financial accounting, master data maintenance, banking, payroll, insurance, fixed assets, inter-company transactions, inventory, period end close / BSR etc.). Working knowledge of IFRS requirements. Experience in working in Shared Service Centre in financial accounting functions preferably in a multinational environment and have a good knowledge of Commercial operations. Excellent communication and interpersonal skills. Able to interact with internal and external stakeholders at different level. Managerial experience, driving performance of a team in other R2R / C&C organizations. Management of Third Party Provider(s) Attention to detail, excellent analytical and problem-solving capabilities. If you feel this is your next career move, please apply up to July 15th, 2022. Why GSK? Our values and expectations are at the heart of everything we do and define our culture so that together we can deliver extraordinary impact for patients and consumers and make GSK a brilliant place to work. As a GSK employee you will be encouraged to be you in a diverse and inclusive environment that focus on your wellbeing and enables you to feel good and to thrive, and gather the opportunities we offer to learn, develop and keep growing. At GSK we believe that we all bring something unique and when we combine our knowledge, experiences and styles together, the impact is incredible. Join us to make the difference and play an important role on the benefit of millions of patients and consumers worldwide. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. 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