¬count Manager

Implement and facilitate GM Nameplate's existing customer order process in a timely manner and in accordance with the GMN response time matrix, to support customers' requirements with the goal of both delighting customers and exceeding team sales goals. Understand each customer's needs and generate value by assisting in the creation of sales solutions that benefit both the customer and GM Nameplate. The Account Manager utilizes their overall knowledge of GMN's products and manufacturing capabilities to create value with the customer or prospective client. Work with and support the GM Nameplate outside sales team with the primary goal of making the outside sales team successful in acquiring new customers and increasing sales to and servicing existing customers. Does this by helping the sales team position GMN products and solutions for success and providing expedient follow up to any customer questions or inquiries. The ultimate goal is to make GMN the sole supplier of all products GM Nameplate manufactures that the customer uses. Works with internal departments (such as Process Engineering and Production) to establish the plan and ensure pricing is competitive and profitable based on established target margins. Create and maintain great communication with both internal and external customers and keep all concerned informed of requirements, problems, solutions/resolutions and changes in a timely manner. Uses the GMN systems and processes, as well as other software programs to effectively and efficiently research and reply to customers' requests. >