Light Wheel Field Service Representative

Job Summary Job Summary The Field Service Representative will supervise the following defense product support functions: administration, field service, repair part delivery, and warranty administration. Maintain customer satisfaction and maximum aftermarket service by providing customers and dealers with technical assistance. JOB DUTIES & RESPONSIBILITIES Provide field support to military customers within the region. Advise and assist with the diagnosis, repairs, and services of defense vehicles. Coordinate with customers, dealers, and fellow employees to get service and parts expedited to the customer’s satisfaction. Anticipate and manage customer needs and develop recommended parts stocking requirements for upcoming field or maintenance operations. Recommend and provide instruction to operators and maintainers on the correct operations and maintenance procedures. Manage defense, domestic and international field service efforts. Identify and record systemic issues and communicate back from the field. Conduct training in formal classroom setting to customers and/or service providers. Create and submit weekly field service reports. Support maintenance of service report database. Verify work completed to ensure quality is maintained. OTHER or ADDITIONAL RESPONSIBILITIES Perform other qualified duties as assigned Knowledge & Skills The ability to communicate effectively and deal diplomatically with customers, dealers and employees is a high requirement. Ability to work independently and make decisions regarding service and customer support. Prefer Level I, II, III or IV Maintenance experience that includes, major overhaul and complete rebuilding of end items, assemblies, subassemblies, and parts. Includes manufacturing of parts, modifications, testing, and reclamation to restore to “like new or zero hours, zero miles for wheel vehicles and ground support equipment. Needs general knowledge of Depot level Engine shop, Transmission shop, Paint shop, Main Wheel shop, Wash Rack, Blast Shop, Radiator repair shop, GSE shop, Automotive shop, Machine shop and Sewing / canvas repair shop. Minimum Requirements Experience & Education Proven understanding of common truck repair procedures At least 5 years in a commercial vehicle service management or technical service support position At least 8 years experience in the truck industry Preferred Qualifications At least 1 year of delivering training programs preferred