Order Fulfillment Specialist - German speaker

Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, sof tware and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk. Great people make Schneider Electric a great company. As a Field Services Order Fulfillment Specialist you will be responsible for the on-time fulfillment and delivery of Field Services orders. This includes: Launch the purchase orders and coordinate with the supply chain network (Global & Regional Hubs, Country DCs, FSL, plants, suppliers) Be the single point of contact of worldwide Front Office Field Services teams and ensure proper coordination to meet agreed SLAs & delivery agreements Coordinate with the logistics providers (Warehousing, Transportation, Control tower) Main responsibilities: Manage order portfolio (delivery & return orders) : day-to-day monitoring (driven by CCC/FS rescheduling, cancellation, prioritization inputs, manage allocation etc…) Handle Escalations on a timely manner and provide with the best answer & resolutions to Internal & External customers Manage Complaints (CR’s, BRE …), Exceptions, Data Issues, Transportation & Customs Queries Generate & release PO’s to suppliers. Follow-up on late deliveries To support FS Planners with supply chain information Coordinate the deliveries with the Supply Chain Network (warehouses/Plants) and Carriers (including last mile delivery to FSR) Responsible for accurate logistics information to guaranteeing the success of deliveries Coordinate with planning for the inventory availability Operate the reverse logistics & repair flows Daily supervision of logistic providers (UPS, Fedex, …) Requirements: Strong Order Management background Minimum 3 + years of experience in Supply Chain : Planning and /or Logistics execution Proficiency in English and German languages & strong Microsoft Excel skills Resolving conflict, improving efficiencies, continuous improvement. Customer service – oriented mindset Work on a highly demanding environment (handle multiple & conflicting priorities and prioritize on an effective & timely manner) Good communication skills : ability to deal with crisis management, handle exceptions, provide with alerts to FS and to SC ERP knowledge: SAP / Oracle Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.