Early career Trainee-Software Engineering Specialist

<ul><li>cross-functional support for deployment and timely resolution of production application issues</li><li>Work with Infra team and users for prioritization of critical issues and work towards resolution</li><li>Ensure conformance to Operations support standards / practices</li><li>Responsible for managing the application version matrix and managing the changes, patch application testing,</li><li>coordination and communication for outages etc.</li><li>Conduct performance and Ops reviews for the leadership and stakeholders by using and owning established Service Delivery metrics</li><li>Own and be responsible for Open cases reduction, RCAs and recurring issues reduction, SLAs, TAT</li><li>Work with cross functional teams ensuring system availability and minimal planned and unplanned outages</li><li>Work with IM Risk and Security team and ensure all the Security and controllership requirements are met including policies, standards and documents</li><li>Serve as domain expert and drive / be accountable for operational excellence as well as stabilization of Operations into OM process area</li><li>Should be able to guide and direct the team in OM and Supply chain areas utilizing his/her expertise and assisting the team for any roadblocks</li><li>Build strong team relationships with multiple stakeholders services, QA, Technology, Sales/order management support teams, and end users. Stay connected with functional stakeholders through regular meetings</li><li>Act as single point of contact for escalations ensuring they get addressed appropriately with continuous communication</li><li>Receive and resolve Voice of the Customer (VOC) feedback and pass on to leadership</li><li>Maintain effective relationships with peers and vendors to integrate the program into the overall</li><li>Ensure uptime SLA 99.17 and response SLA</li><li>Configure tools/system to monitor the application and pro-actively</li><li>Build and improve the support work flow and tools</li><li>Provide feedbacks so support tools and features can be built in applications</li><li>Track the customer versions and latest versions</li><li>Ensure the Architecture guidelines received from App arch, Infra arch, security SME are implemented and followed.</li><li>Train the peers and new members on processes and tools</li><li>Apply technology and operational best practices in designing, development and implementation standards and capabilities to enable highly available, scalable and reliable infra/Applications.</li><li>Plan and execute the approved infra/application changes in a specific change window working with Application support focal.</li><li>Set up the changes request process working with Application support focal</li><li>Monitor and optimize cloud/infra performance and assure application/infra security in a high availability environment.</li><li>Work with peers, DE and DTE team to report, troubleshoot, and resolve Infra related issues.</li><li>Enforce and execute user policies and procedures</li><li>Coordinate 24/7 support team comprised of Baker Hughes employees and vendors. Coach and train, and support with high-complexity tasks</li><li>Provide on-call support</li><li>Ensure audits are getting planned and executed regularly and best practices are implemented based on feedback/outcome of audits.</li><li>Interfaces with Application Arch, Security engineer, and Infra Architect to align implementations and drives outcomes through the eyes of customer success</li></ul><br><b> Required Qualifications </b><br><ul><li>Bachelor's Degree in Computer Science or