Managed Cloud Services: Cloud Management & Ops Lead

<br>PwC’s Cloud Computing and Networking practice helps our clients transform their business through innovative technology solutions and effective IT Service Management. Part of that journey includes helping our clients enable innovation, reinventing their customer experience, and exploring new markets.
You will be immersed in a variety of different projects, groups, and locations while getting inspired through your community to grow as an individual as well as a team. Our diverse client service teams encourages out-of-the-box thinking, problem solving, great team mentality and a curiosity for understanding the latest in technology.<br><br><p>To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.</p><p></p><p>As a Senior Manager, you&
39;ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:</p><p></p><ul><li>Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.</li><li>Deal effectively with ambiguous and unstructured problems and situations.</li><li>Initiate open and candid coaching conversations at all levels.</li><li>Move easily between big picture thinking and managing relevant detail.</li><li>Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.</li><li>Contribute technical knowledge in area of specialism.</li><li>Contribute to an environment where people and technology thrive together to accomplish more than they could apart.</li><li>Navigate the complexities of cross-border and/or diverse teams and engagements.</li><li>Initiate and lead open conversations with teams, clients and stakeholders to build trust.</li><li>Uphold the firm&
39;s code of ethics and business conduct.</li></ul><p></p><p></p><p></p><br><br><p></p><p><b><u>Additional Responsibilities</u></b><span>: </span></p><p></p><p>The Operations Lead will coordinate the day-to-day activities of the operational systems, processes, and infrastructure required for all service offerings being developed that assist clients on their cloud Managed Service Delivery. This individual will work with one or multiple clients to gather requirements and the corresponding work needed based on the client’s Cloud Journey roadmap. They will manage the day-to-day business of operations.</p><p><br /><b><u>Job Requirements and Preferences</u></b><span>: </span><br /><br /><b><u>Basic Qualifications</u></b><span>: </span><br /><br /><b>Minimum Degree Required</b><span>: </span><br /><span>Bachelor Degree</span><br /><br /><b>Minimum Years of Experience</b><span>: </span><br /><span>7 year(s) </span><br /><br /><b>Required Knowledge and Skills</b><span>: </span></p><p>Demonstrates intimate-level abilities as a team leader, emphasizing the following areas:</p><ul><li><p>Proven experience in IT operations and support with minimum of 3 years of working experience, and at least 3 years on cloud platforms and infrastructure and/or established network architectures;</p></li><li><p>Proven leadership experience with a minimum of 5 years in a leadership role within IT Operations;</p></li><li><p>Demonstrates extensive working knowledge of ITIL principles and ITSM; and,</p></li><li><p>Demonstrates current understanding of industry trends and methodologies.</p></li></ul><p></p><p><b><u>Preferred Qualifications</u></b><span>: </span><br /><br /><b>Preferred Fields of Study</b><span>: </span><br /><span>Computer and Information Science</span><br /><br /><b>Preferred Knowledge/Skills</b><span>: </span></p><p>Demonstrates intimate-level abilities as a team leader, emphasizing the following areas:</p><ul><li><p>Coordinates and reports operational metrics on a recurring basis (week/month/quarter);</p></li><li><p>Identifies trends and assess opportunities to improve processes and execution;</p></li><li><p>Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving partners and call out to appropriate level when required;</p></li><li><p>Assesses a variety of situations and provide transparency to team and partners;</p></li><li><p>Establishes and maintains credible, professional relationships with clients, internal delivery partners, and external vendors;</p></li><li><p>Solicits and responds to feedback while gaining dedication and support;</p></li><li><p>Identifies training requirements and devises training programs to ensure operational readiness;</p></li><li><p>Stays up to date on industry regulations, trends, and technology; and,</p></li><li><p>Coordinates with management to ensure all operational, administrative, and compliance functions within the team are being carried out in accordance with regulatory standard methodologies.</p></li></ul><p></p><br>At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.<br><br>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.<br><br>All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.<br><br>For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.<br><br>For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoadvisoryseniormanager. <span style='display:none'>342792 342792WD</span><br><br>
LI-Remote