Senior Support Engineer - FreeWheel

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary We are looking for a new addition to our team who is looking to develop their client-facing skills and their expertise in advertising technology. As a Senior Support Engineer, you will help ensure our clients achieve continued success on our platform through your ability to address their questions and resolve their operational issues with speed and thoroughness. More importantly, you will help our organization continue to grow at warp speed by providing solutions for scaling such as training materials, process improvements, and easy-to-understand documentation. You will work closely with the Customer Success, Solutions Consulting, Product, and Engineering teams. It is a great opportunity for someone early in their career who is passionate about the intersection of technology and media to take their career to the next level. If this sounds good, give us a buzz. Job Description Responsibilities include: ● Go deep to troubleshoot customer issues and manage more complex issues that require product and engineering resources through to resolution ● Consult customers on complex technical topics, such as log file setup, API calls to help automate processes, user data integrations, and custom ad tech architecture and troubleshooting ● Enhance our ability to scale through creating and updating documentation ● Know key customers’ use cases in order to support their complex needs ● Track and report on key customers’ support issues and side projects ● Become a product expert and domain expert in real-time bidding (RTB) ● Challenge company status-quo and provide ideas for product and process improvement ● Onboard and train newer members ● Manage and own the support queue Requirements Include: ● Bachelor's Degree or equivalent work experience ● Excellent analytical and troubleshooting skills ● Experience in advertising technology or digital media buying is a plus ● Comprehension of Javascript, JSON, and HTML ● Ability to generate SQL queries from scratch ● An eagerness to learn with aspirations for career progression ● Passion for and pride in your work and your customers’ satisfaction ● Outstanding technical communication, both written and verbal ● Entrepreneurial spirit with a strong desire to build something great ● Willingness to challenge the status-quo and provide ideas for continuous process and product improvement Beeswax created the Bidder-as-a-Service™ concept because we believe that every advertiser should have power, flexibility, and transparency when buying programmatic media, so come join the team and help us take our customers into the next generation of Real-Time Bidding (RTB).
freewheelinternationaljob Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.