Arena Concourse Supervisor - Part Time

Who are we hiring? The MSG Arena Concourse Supervisor will be accountable for providing an exceptional guest experience throughout the Concession levels of the MSG Arena by leading and directing front line colleagues. The role will focus on partnering within Venues, and across functions, to get work done through others in a fast paced, and dynamic environment. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results. This is a Part Time position guaranteed 2 events per week. The MSG Arena Concourse Supervisor will report into the MSG Arena Concourse Manager. What will you do? locations such as bars, concession stands and kiosks, and custodial. Demonstrate a positive attitude and operate with high energy throughout the entire shift Function as a role model to front line colleagues by demonstrating a positive attitude, and achievement of company objectives and goals Assess, evaluate and coach front line colleagues Provide consistent, fair and timely feedback to colleagues through various methods (i.e., coaching, mentoring, one on one) Manage the content and delivery of pre-shift meetings Ensures that front line colleagues are engaged, upbeat, and delivers an exceptional guest experiences Highly responsive to emergencies in a fast paced, time sensitive environment. Monitors Department of Health (DOH) regulations and city codes. Takes ownership of supervisory locations and maintains a clean, safe and aesthetically pleasing working environment. Addresses customer concerns, feedback and suggestions in a timely and efficient matter while offering recovery solutions when necessary. DECISION MAKING: Source appropriate recovery methods with the ability to escalate problematic situations Employee Relations concerns What do you need to succeed? The ideal candidate will have a minimum of 3-5 years’ Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue Prior working knowledge of Food & Beverage outlets, Bar, Custodial/Housekeeping duties & Merchandise Sales management is desirable. Experience supervising union staff preferred Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization Demonstrated experience completing reports and documenting staff performance is essential Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group Comfortable with managing conflict and responding to customer problems with a sense of urgency Ability to demonstrate success in managing multiple tasks while under tight deadlines Experience motivating, and encouraging exceptional performance Ability to hold team accountable for outcomes and monitor performance Demonstrated experience coaching, mentoring and developing staff to perform at high levels Ability to navigate internal organization/process Proactive self-starter and able to work collaboratively Must be willing to travel to other locations as needed Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment SUPERVISION: Food & Beverage concession employees (Cashiers, preps, vendors), Custodial employees SPECIAL REQUIREMENTS OF THE JOB: General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, working in inclement conditions, lead and assist in evacuation of guests and employees, ability to walk up and traverse downstairs, bending and constant motion is often required. The Company requires that all individuals, subject to certain limited exceptions, be fully vaccinated against COVID-19. The Company will consider requests for reasonable accommodations regarding this requirement. Our unique talents and backgrounds are what make us a strong and dynamic organization. This is your chance to join a team of professionals and bring your passion to delight guests to our growing company! Why is MSG for me? Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment experiences. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian, and has announced plans to build a second MSG Sphere in London, pending necessary approvals. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including Tao, Marquee, Lavo, Avenue, Beauty & Essex and Cathédrale. More information is available at www.msgentertainment.com. We invite you to create an exceptional career at MSG At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here We value diversity and are looking for extraordinary employees of all backgrounds At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required. LI-TP1