Front Office Host Casual - London Marriott Hotel Maida Vale

Posting Date Jun 29, 2022 Job Number 22069710 Job Category Rooms & Guest Services Operations Location London Marriott Hotel Maida Vale, Plaza Parade, London, East Java, United Kingdom VIEW ON MAP Brand Marriott Hotels Resorts Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. LONDON MARRIOTT MAIDA VALE Surrounded by legendary attractions, London Marriott Hotel Maida Vale is a stylish fixture on the North West London cityscape. Here, we celebrate our uniqueness. We celebrate the dreamers who make their own mark, and with good reason. We are effortlessly cool, situated just round the corner from the famous Abbey Road Studios, and our people are the heartbeat of our Hotel. Turn new experiences into lasting memories at London Marriott Hotel Maida Vale. WHY WORK WITH US? In addition to the benefits you would expect being part of a brand of our calibre,you will also be offered: A unique opportunity to be part of an award winning international brand where we celebrate your unique talent Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family. Work alongside some amazing talent- award winning, experienced hospitality professionals Discounted room nights, meals,and spa access-because your well being means so much Access to fabulous and flexible benefits to help you in and out of work- including health and life assurance Access to major high street discounts so you can treat your friends and family as required EXPLORE OUR VERY BIG WORLD We are looking for an ambitious, dedicated and service-oriented Front Office Host to join the team at London Marriott Hotel Maida Vale. If you are passionate and looking to develop within an amazing brand and the world’s biggest travel company get in touch with us today! See where your journey can take you. At Marriott International, we believe in seizing opportunities and making your own adventure. A world of opportunity pulls up to your bar with every guest you meet – and you never know who might show up next. That big world also extends to our global, diverse family of associates. Like most families, we’re a group of unique individuals who bring different strengths, styles, personalities and interests to the table. And this makes every single day a new discovery. So, we ask, where will your journey take you? THE IMPACT YOU'LL MAKE First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too. WHAT YOU'LL DO? Process guest check-ins, assigning rooms and activating room keys Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns Answer, respond to and process all guest calls, messages, questions or concerns Give guests information and directions regarding property and local areas of interest Process check-outs and resolving any disputed charges Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques Confirm reservations and cancellations, running daily reports on the number of arrivals and departures WHAT WE'RE LOOKING FOR? A warm, people-oriented demeanour A team-first attitude Positive outlook and outgoing personality Flexibility, problem-solving skills and multi-tasking ability The ability to stand, sit or walk for extended periods of time across a work shift Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.