Technical Academy Specialist

Overview At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! Your Role: Are you someone who wants to grow and flourish in your career? As a Technical Academy Specialist, you’ll have a significant impact on the growth of our business through technical enablement of our customers and partners. We look for candidates who are competent and committed to the SolarWinds mission and display exemplary attitude. Responsibilities Your Impact: In this role, you will be able to drive customer experience through technical education of SolarWinds customer and partners. Collaborate with product managers, subject matter experts, and other trainers in order to create a robust training curriculum Lead planning and implementation of training solutions Drive results that clearly display the value of SolarWinds Academy’s technical enablement programs Build strategies that foster creating superior learning experience across multiple modalities. Qualifications Your Experience: Ability to execute on plan and act with urgency Agile with a collaborative, curious, and inventive mindset Demonstrates high emotional intelligence, sound judgment, and makes thoughtful recommendations Understands customer focus and solutions Driven to help others Excellent verbal and written communication skills 1 year experience in building and delivering training content that cover IT topics such as networks, systems, or applications, including on-prem or cloud solutions. Preferred experience in ITIL 4. Certification in ITIL 4 is not required but is nice to have.