Digital Tools Program Manager

This role is responsible for functionally leading our global field services business through the transition from Service Max to Salesforce Field Service Lightening as well as any future tool transitions as our business continues to evolve. Post deployment, this individual would be responsible for the continued optimization of the platform as well as our 3-5-year vision with regards to salesforce optimization for our services team. The Services Digital Tools Program Manageris accountable for building and executing the vision and project plan for this migration in collaboration with our global business stakeholders including our front line users of the system. This is a highly networked role that requires an ability to work under pressure and to challenging deadlines. It requires strong emotional intelligence, project management and change management skills.<br><br><b>Responsibilities</b>:<br><ul><li>Development & execution of vision for our global field transition from Service Max to Salesforce Field Service Lightening by Q2 2024, leveraging current industry best practices</li><li>Regular communication and co-creation with our key global stakeholders and field team members to ensure the plan for the new system aligns with our field team needs</li><li>Regular communication and collaboration with our business IT team to ensure that the right resources are aligned to develop the functionality needed in the system</li><li>Ensuring that a 'North Star' of the tool being useful for someone in the field first, management tool second is established in the culture of the project team</li><li>Development of the business plan for this transition including clear visibility to functional resources needed for the success of the transition</li><li>Advocate for continuous improvement in our broader use of the salesforce platform to maximize its value to our teams</li><li>Building relationships with key business stakeholders to influence internal process evolutions to help us maximize the benefit we can derive from our salesforce CRM</li></ul><br><b>Qualifications/Requirements:</b><br><ul><li>Bachelor's degree in business or engineering, with PMP, MBA and/or Lean Six Sigma Cert. an asset </li><li>Minimum 5 years' experience as a project manager</li><li>Minimum 5 years' experience with salesforce ideally with the deployment of the field service cloud</li><li>Experience in leading a transformation or digital tool roll-out in a global multi-product line business</li><li>Experience in field service for an engineered industrial solution an asset</li><li>Ability to work in a fast pace environment and operate independently to deliver business results</li><li>Ability to manage and deliver multiple projects simultaneously</li></ul><ul><li>Clear and concise communication & collaboration skills</li><li>Ability to create winning and energized culture</li><li>Strong knowledge of Suez Water Technologies & Solutions products, solutions, and applications not required but an asset</li><li>Excellent computer skills (i.e., Excel, Word, PowerPoint, Salesforce, SAP, Tableau)</li><li>Periodic travel</li><li>Willingness to work virtually across multiple time zones</li><li>Fluent in English</li></ul> <br><br>Please enable JavaScript<br><br><b>Screen readers cannot read the following searchable map.</b><br><br>Follow this link to reach our Job Search page to search for available jobs in a more accessible format.