CUSTOMER SERVICE REPRESENTATIVE

The Customer Service Representative is responsible for providing and maintaining updated information for customers. <br><br> <b> Roles and Responsibilities: </b> <br> <ul><li> Perform administrative functions supporting customer service functions and sales order entries. </li><li> Provide monthly status of open orders and follow up with customers and Production. </li><li> Maintain records of asset delivery progress and invoicing. </li><li> Interact with Production, Buyer, and Planner for follow-up of customer orders. </li><li> Resolve licensing issues received from customers and record them in the support database. </li><li> Maintain and improve the integrity of the data in the MFGPRO database. </li><li> Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable. </li></ul><br><br><b>Minimum Job Qualifications</b><br> <ul><li>Minimum High School diploma or GED</li><li>Minimum 3 years' oilfield-related experience.</li><li><b>Flow control</b> experience is a must. </li><li>Previous experience preparing quotes is a plus</li><li>Excellent communication skills verbal and written </li><li>Excellent computer skills</li><li>Has initiative and ability to work effectively in a team with little direction and/or few guidelines</li><li>Candidates must be able to legally work and reside in Canada, without sponsorship</li></ul>