Field Service Technicien

Our Services team is hiring a Field Service Technicien. In this role, you will perform duties associated with the installation, testing, diagnostics, repair, upgrade, and maintenance on electrical distribution equipment while keeping quality, health, and safety a priority. Main Responsibilities: Perform pre-site surveys, installation, testing and commissioning, repairs, preventative maintenance and field modification; (upgrades) of company manufactured, as well as third party manufactured equipment as assigned. Including but not limited to: LV & MV Breaker retrofits LV & MV testing and commissioning MV & HV Terminations MV Protection and control LV Drives Metering solutions Transformer testing Capacitor bank maintenance and testing Bus duct installation and repair Switchboard installation, maintenance, and repair Ensure Safety First approach Communicate daily with Team Leads and Coordinators to ensure execution of work Communicate accurate backlog information to FSM/SBO Drive sales initiatives in coordination with service and national sales teams. Execute assigned work orders at or better than expected results. Deliver a service meeting or exceeding customer expectations. Follow and adhere to all Schneider Electric’s safety, operational and HR policies. Responsible for the accuracy and discipline of the timely completion of customer reports, timesheets, expenses and updating Work Orders Responsible for customer satisfaction NPS on site Create Opportunity notification following the companies processes and install base tracking Be able and willing to travel to customer sites Be able and willing to work beyond regular working hours including weekends and holidays. Qualifications & Skills required: Journeyman Red Seal Electrician Certificate or Electrical Engineering Technologist / Engineer 3+ years of field service repair, upgrade, and customer service experience within the Electrical Distribution service field Electro-mechanical or other electronics related equipment knowledge a strong asset Experience working on utilities,mining & mineral, oil & gas sites is an asset. Experience in scouting for new business and developing new business relationships with customers is a must Advanced knowledge of electrical field service industry Strong work ethic and ability to work under pressure Experience in Substation Automation/SCADA is an asset Extensive experience with protection principles & testing of relay protection schemes Experience in networking and communication protocols an asset Experience with Drives, HMI, PLC and industrial automation and control is an asset Knowledge of North American standards applicable to LV & MV equipment. Strong knowledge and experience of NETA standards essential Analytical and troubleshooting skills are a must Computer literacy with standard business applications; MS Office, Protection relay software Knowledge on quote and proposal process is an asset Bilingual (an asset) Strong business acumen, with great organizational, communication and presentation skills Superior customer relations and interaction skills Complete competence at utilizing test and diagnostic equipment such as multimeters, temperature probes, and other electronic test devices Characteristics include self-starter, team player, punctual, personal and professional integrity, trainable, problem solver, organized, professional appearance, flexible, customer oriented, and safety oriented Capable of reciting and displaying appropriate safety techniques and practices associated with job requirements Ability to write business reports, correspondence, effectively present information and respond to customer questions. Physical Requirements: May be required to perform the following tasks, but not limited to: repetitive lifting/carrying; pushing/pulling; standing; climbing; squatting; bending; kneeling; or driving extended distances. Ability to lift up-to 75lbs. Frequent travel to customer sites is required Let us learn about you! Apply today. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.