Product Owner - Digital Payments

Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a Product Owner - Digital Payments at one of the following locations: Tysons, Virginia; Eugene, Oregon; Omaha, Nebraska; San Antonio, Texas or Alexandria, Virginia. The primary purpose of this job is to support the Digital Payments Transformation team in product development, enhancements, project, and merger activities by enabling the delivery of faster and real-time payments capabilities and end-to-end business and operational processes while ensuring efficiency and high quality of work. This individual will be required to work in a fast-paced environment and provide process analysis, project management and data analytics support to transform PenFed’s digital payments capabilities. Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Represent the Digital Payments Transformation team in relevant projects and ensure the business requirements are met with any new product or platform implementation. Work with Deposits, Lending, Fraud, Business Controls, Operations and IT to identify gaps and streamline and automate manual processes across ACH/Wire/ Checks and other digital payments platforms. Interact with business, operations and IT teams to ensure product enhancements and conversion are in good standing for a timely and efficient implementation. Manage and develop product enhancement backlog and participate in grooming meetings with the IT team to ensure requirements are accurately captured. Analyze errors experienced by business users and provide an in-depth explanation to the technical team for break fixes and provide incident management support. Support other PenFed users and teams during the roll-out of new payments related enhancements and platforms. Periodically review process and product documentation and work with leadership team to ensure these are updated in a timely manner. Develop and maintain a payments dashboard and manage the Key Performance Indicators (KPI's) and Key Risk Indicators (KRIs) for Checks, Wires, ACH and other faster and real-time payments. Participate in the planning and implementation of mergers to ensure a smooth transition of all payments activities, from the mergers to PenFed. Review and research requests received from other departments, branches, members, and other institutions or government agencies related to payments. Perform other duties assigned by the Digital Payments Transformation leadership team including process mapping, adhoc reporting and analysis, etc. Remain current on all Federal and NACHA rules and regulations. Qualifications Equivalent combination of education and experience is considered. Bachelor’s Degree with a preference for a field such as Business, Economics, Engineering, or a related field. Minimum of five (5) years of experience in Digital Payments. Minimum of three (3) years of experience implementing or overseeing process improvements. Minimum of three (3) years of experience in project management. Excellent and concise communication and presentation skills. Strong interpersonal, verbal, and written communication skills with the ability to effectively interact and build trusted relationships across different internal departments and external partners. Must be organized and have the ability to multi-task multiple projects. Experience identifying root cause issues/improvement opportunities and designing approaches and programs to address customer needs. Strong analytical and problem-solving skills with the ability to resolve complex situations and issues effectively. Strong working knowledge of Agile, Word, Excel, SharePoint, Visio, PowerPoint as well as Confluence, JIRA and other collaboration apps/toolsets. Supervisory Responsibility This role will not supervise staff. Licenses and Certifications AAP (ACH accredited Professional) certification preferred Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel Ability to travel to various worksites and be on-call may be required. Special Message Regarding COVID 19 PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with COVID-19, we have modified our hiring, onboarding, training, and deployment protocols in order to comply with applicable current local and state guidance. About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.