Operations Supervisor

«out The Role Come join an amazing team that finds satisfaction in serving our customers and community! Our full benefits package includes health benefits, tuition reimbursement, generous PTO, paid holidays, wellness program and incentives, referral and incentive programs and retirement profit sharing. Other perks of working for Glacier Bank are: Employee Appreciation Week, Business Casual Fridays, Saturday Differential, Holiday Luncheons, and grocery gift certificates. Do you need more reason to start your career at Glacier Bank? Well, we have banker’s hours, multiple career paths, job progressions and training programs, friendly mangers and staff, and we’re deeply rooted in our community. The entry-rate for this position is $45,000.00 + / year. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. The Operations Supervisor will provide supervision and leadership for Tellers, Reception, and in some offices, New Accounts staff. This person must have the ability to communicate effectively while working quickly and accurately. Employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner, and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank. Essential Functions Provide supervision and leadership for branch/office staff. Monitor, mentor, train, oversee, and manage staff to ensure compliant, effective delivery of bank products, services, transactions, and the overall customer experience. Schedule staff to accommodate customer, bank, and training needs/requirements. To ensure minimal risk of loss: Adhere to dual control and all transactional & cash handling requirements. Hold staff accountable for adherence to established bank processes and policies. Assist with fraud and security exposure: report suspected fraudulent transactions immediately and in accordance with established process. Conduct periodic cash audits and operations procedures. Assist with internal and external audits and investigations as requested or needed. Provide support to staff with complex transactions and sensitive customer relations situations. Prepare and deliver timely performance evaluations for staff, rewarding good performance as well as providing redirection to underachiever’s performance. Maintain open communication with staff. Work with Human Resource Manager on human resource issues. Promote employee growth and development and extraordinary service quality. Assist Branch Manager and bank leadership as requested or needed. Provide support to Branch and bank leadership to ensure that established bank processes and policies are being followed and that “audit/exam readiness” is a priority. Participate in training offerings to ensure you are knowledgeable and up-to-date on regulations, programs, processes, policies, and products. Report training attendance and participation as required. Prepare and submit periodic reports as requested, required, or needed. Strive to meet performance goals as set by Branch Manager and/or senior leadership. Oversee staff required bank and BVS training courses to ensure they are completed within assigned time frame(s). Promote bank products and services. Recognize sales opportunities: refer new and existing customers to appropriate department or person and teach staff to do the same. Promote and enforce Service Quality Pledge. Duties may include daily recap of teller balance sheets, balance Cash General Ledger, verify teller cash on a monthly and/or audit basis, perform monthly general ledger account balance verification, assist in opening new accounts, assist with Safe Deposit box transactions, and locating teller or vault offages. Process a variety of banking transactions relative to any accounts, services or products offered by the Bank in accordance with established procedures and policies. Those transactions include, but are not limited to, cashing checks, processing deposits and loan payments, selling money orders and traveler’s checks, and researching account information. Additional Responsibilities Service Quality – embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listens to and asks about customers needs. Participates in required training, staff meetings, and lobby displays. Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Glacier Bank. Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel). Complete required bank and BVS training courses within assigned time frame(s). Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date. Represent Glacier Bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Additional duties as requested or assigned. About You Required Qualifications High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment. Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s). Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadlines-oriented environment. Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience. Ability to work both independently and in a team environment. Ability to understand and follow complex written and oral instructions. Ability to communicate effectively verbally and in writing. Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications. Working knowledge of standard office equipment. High school diploma or equivalent. Preferred Qualifications Minimum one year customer service and sales experience. Three years banking with previous teller experience preferred. Work Environment Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level. Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: The employee may also be required to: climb, balance, stoop, kneel, crouch, crawl, push, and pull. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific lifting abilities required by this job include: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. What We Offer COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays. COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you. Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $12 billion, operating in numerous community bank divisions across 8 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona and Nevada). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength. We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.