ITSCo - GSAM Operations Analyst

<br>A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Vendor Relations team manages multiple vendors with onshore and offshore resources that provide information technology operational services to PwC. You’ll assist the team by handling all day to day communication, drafting engagement documents, and maintaining operational quality from vendors.<br><br><p>To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.</p><p></p><p>As a Manager, you&
39;ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:</p><p></p><ul><li>Develop new skills outside of comfort zone.</li><li>Act to resolve issues which prevent the team working effectively.</li><li>Coach others, recognise their strengths, and encourage them to take ownership of their personal development.</li><li>Analyse complex ideas or proposals and build a range of meaningful recommendations.</li><li>Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.</li><li>Address sub-standard work or work that does not meet firm&
39;s/client&
39;s expectations.</li><li>Use data and insights to inform conclusions and support decision-making.</li><li>Develop a point of view on key global trends, and how they impact clients.</li><li>Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.</li><li>Simplify complex messages, highlighting and summarising key points.</li><li>Uphold the firm&
39;s code of ethics and business conduct.</li></ul><p></p><p></p><p></p><br><br><p><b><u>Job Requirements and Preferences</u></b><span>:</span><br /><br /><b><u>Basic Qualifications</u></b><span>:</span><br /><br /><b>Minimum Degree Required</b><span>:</span><br /><span>High School Diploma</span><br /><br /><b>Minimum Years of Experience</b><span>:</span><br /><span>4 year(s)</span><br /><br /><b><u>Preferred Qualifications</u></b><span>:</span><br /><br /><b>Degree Preferred</b><span>:</span><br /><span>Bachelor Degree</span><br /><br /><b>Preferred Fields of Study</b><span>:</span><br /><span>Computer and Information Science, Engineering</span><br /><br /><b>Certification(s) Preferred</b><span>:</span></p><p>Software Auditing, ITIL and/or SAM certifications</p><p></p><p><b>Preferred Knowledge/Skills</b><span>:</span></p><p>Demonstrates extensive abilities and/or a proven record of success as a team leader in software asset management, preferably for a multi-national organization, including the following areas: </p><ul><li>Demonstrating experience with Software Asset Management (SAM) auditing or consulting, tools and industry leading practices, and integrating SAM workflows with IT, Procurement and Contract management functions;</li><li>Utilizing experience in IT, IT Procurement and software licensing, IT Service Management or Delivery, and/or SAM;</li><li>Providing SAM specialization to cross functional teams, including technical resources, external advisors and contractors;</li><li>Implementing and operating Flexera;</li><li>Showcasing knowledge of enterprise software license agreements (including perpetual, subscription and cloud models), supplier licensing terms and conditions, terminology and policies with suppliers such as Microsoft, IBM, Oracle, VMware, etc.;</li><li>Driving both operational and contract software cost avoidance and savings;</li><li>Utilizing experience with budgets, financials, service development, and measuring and reporting software business value metrics;</li><li>Providing experience with ITIL;</li><li>Highlighting experience with IT sourcing and procurement lifecycle, various software and supplier licensing models, and both the interpretation and negotiation of software licensing terms and policies;</li><li>Exhibiting knowledge of the enterprise IT marketplace and supplier trends;</li><li>Showcasing stakeholder management, communication and reporting skills;</li><li>Building and maintaining relationships across many different functions and organization levels, and engage other teams to drive cross functional efforts;</li><li>Ongoing interpersonal, negotiation, and written and verbal communication skills;  </li><li>Process improvement and project management skills and experience;</li><li>Analyzing and problem solving;</li><li>Demonstrating leadership, management and coaching skills;</li><li>Exhibiting advanced Excel and data analytics skills;</li><li>Utilizing software skills that include MS Office and Sharepoint, IBM Notes, database structure and business intelligence tools, and SAM platforms such as Flexera;</li><li>Implementing/executing global Software Asset Management (SAM) policies, processes, and industry leading practices;</li><li>Establishing SAM system operations, enhancements, data integrity, identifying and resolving data anomalies and inconsistencies;</li><li>Focusing on SaaS products to include: managing the deployment and entitlement rights of software licensed by PwC through GLSC and key member firms; </li><li>Supporting and tracking the internal allocation of licenses and their costs; </li><li>Driving opportunities for efficient use and improved procurement of software across the PwC Network; </li><li>Assessing PwC’s license position and usage to support PwC IT actions (including optimization, standardization and sunset efforts), and PwC’s readiness to meet true-up/certification milestones;</li><li>Partnering with GLSC and Procurement to identify opportunities to consolidate IT purchases and rationalise supply base;</li><li>Responding to audit risks and software compliance obligations;</li><li>Supporting the alignment of member firm SAM resources, efforts and stakeholders and their ongoing engagement and adoption of GSAM services;</li><li>Providing foundational input and support the global SAM center of excellence consisting of people, programs, policies, processes, and tools that will optimise the value from PwC’s IT assets and improve compliance;</li><li>Advising leaders, member firms, and other stakeholders of actionable opportunities identified through SAM analyses and guide strategic decision making amongst key governance groups through to implementation and benefits realization;</li><li>Executing tasks to report on relevant software metrics and analyses;</li><li>Assimilating information from multiple sources and recommend decisions and clear strategy in the face of ambiguity; and,</li><li>Modeling and cultivating a team culture of ownership, execution, and continuous learning and improvement.</li></ul><br>At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.<br><br>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.<br><br>All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.<br><br>For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.<br><br>For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsmanager. <span style='display:none'>349575 349575WD</span><br><br>
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